Customer Service Coordinator

Malvern Panalytical

Closed

Eindhoven

14 May 2026

Apply

Customer Service Coordinator

Customer Service Coordinator needed for Malvern Panalytical's Eindhoven team, acting as first point of contact for service requests and dispatch coordination. Requires sales and customer service experience, native Dutch and fluent English, and proficiency in Salesforce and SAP S/4HANA. Ideal for a young professional in a technology-driven international environment.

On-siteFull-timeEntry LevelSalesforceSAP S/4HANA

Customer Service Coordinator

Apply

On-siteFull-timeEntry LevelSalesforce

Salary

Not specified

Work Location

Eindhoven, North Brabant, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

SalesforceSAP S/4HANAOffice O365

Soft Skills

verbal communicationwritten communicationorganizationaladministrativeattention to detailaccuracy

Tools (Must-have)

SalesforceSAP S/4HANAOffice O365

Key Responsibilities

•Receive and register incoming customer calls, maintaining professional manner and ensuring accurate data recording
•Provide coverage for absent team members to ensure continuity of operations
•Collaborate with team members to ensure optimal resource utilization and achieve first-time-fix solutions
•Prepare cost estimations and quotations according to customer requests
•Manage service contracts including contract offers, renewals, invoicing, and maintaining due dates and contract details
•Order spare parts for customers, engineers and stock, ensuring all records are kept up to date
•Monitor local stock levels and support logistics activities (shipments, returns)
•Manage internal and external orders, order confirmations, and billing plans
•Schedule and manage preventative maintenance visits for service engineers
•Create and process cases and work orders; support operational planning of field service teams including dispatch coordination
•Coordinate with customers occupational risk-prevention documentation to allow engineer access to facilities
•Provide administrative support for public administration documentation
•Monitor invoices, installments, and maintain and update service and commercial billing archives and customer data

Customer ServiceCoordinatorScientific InstrumentsSalesforceSAPBeneluxEMEAFull-timeOn-siteEindhoven

Key Responsibilities

•Receive and register incoming customer calls, maintaining professional manner and ensuring accurate data recording

•Provide coverage for absent team members to ensure continuity of operations

•Collaborate with team members to ensure optimal resource utilization and achieve first-time-fix solutions

•Prepare cost estimations and quotations according to customer requests

•Manage service contracts including contract offers, renewals, invoicing, and maintaining due dates and contract details

•Order spare parts for customers, engineers and stock, ensuring all records are kept up to date

•Monitor local stock levels and support logistics activities (shipments, returns)

•Manage internal and external orders, order confirmations, and billing plans

•Schedule and manage preventative maintenance visits for service engineers

•Create and process cases and work orders; support operational planning of field service teams including dispatch coordination

•Coordinate with customers occupational risk-prevention documentation to allow engineer access to facilities

•Provide administrative support for public administration documentation

•Monitor invoices, installments, and maintain and update service and commercial billing archives and customer data