16 Jul 2026

Sr. Manager, Service Technical Operations & Quality Europe

Lucid Motors

Amsterdam

16 Jul 2026

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Lucid Motors seeks a Senior Manager, Technical Operations & Quality Europe to lead technical service, field quality, and operational excellence across Europe. The role oversees technical support, field quality engineering, remote diagnostics, training, tooling, collision repair, and special vehicle operations. Requires 10+ years of leadership in automotive technical operations and a strong background in quality management.

On-siteFull-timeDirectorLeadershipTechnical Operations

Sr. Manager, Service Technical Operations & Quality Europe

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On-siteFull-timeDirectorLeadership

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

10 years

Employment Type

Full-time

Experience Level

Senior Manager

Core Qualifications

Technical (Must-have)

LeadershipTechnical OperationsField Quality EngineeringVehicle DiagnosticsRoot-Cause AnalysisEscalation ManagementKPI FrameworksProcess ImprovementData AnalyticsQuality ManagementTechnical SupportFleet MonitoringRemote DiagnosticsTrainingTooling & Equipment

Soft Skills

Strategic ThinkingOperational ExecutionCustomer FocusQuality DrivenCommunicationInfluencingData-Driven Decision MakingAnalyticalProblem SolvingTeam DevelopmentAdaptability

Preferred Qualifications

Technical (Nice-to-have)

Electric Vehicle TechnologiesConnected Vehicle EcosystemsSpecial Vehicle OperationsCollision Repair ProgramsPredictive MaintenanceHigh-Growth OEM Experience

Key Responsibilities

•Define and drive regional technical strategy, governance, performance metrics, and operational reviews across European markets.
•Act as primary liaison between European operations and cross-functional global teams for escalation management and issue resolution.
•Represent Aftersales and Technical Operations in business transformation projects, new market launches, and strategic programs.
•Lead continuous improvement of technical support operations using data analytics to optimize workflows and ticketing processes.
•Oversee regional Technical Support function ensuring timely resolution of complex vehicle and customer escalations.
•Lead Field Service Engineering activities across Europe, driving root-cause analysis and quality reporting.
•Oversee fleet monitoring and remote diagnostic capabilities for proactive maintenance and rapid fault identification.
•Lead Special Vehicle Operations supporting executive events, media engagements, and product launches.
•Lead Field Quality Engineer activities, partnering with Quality, Engineering, and Product teams.
•Oversee technical training strategies to keep service teams current with Lucid technologies.
•Support service network expansion initiatives and partner onboarding.
•Oversee development and governance of Lucid's European collision repair strategy.

Senior ManagerTechnical OperationsQualityEuropeAutomotiveElectric VehiclesField ServiceAftersalesLeadershipOn-site

Core Qualifications

Technical (Must-have)

Soft Skills

Strategic ThinkingOperational ExecutionCustomer FocusQuality DrivenCommunicationInfluencingData-Driven Decision MakingAnalyticalProblem SolvingTeam DevelopmentAdaptability

Key Responsibilities

•Define and drive regional technical strategy, governance, performance metrics, and operational reviews across European markets.

•Act as primary liaison between European operations and cross-functional global teams for escalation management and issue resolution.

•Represent Aftersales and Technical Operations in business transformation projects, new market launches, and strategic programs.

•Lead continuous improvement of technical support operations using data analytics to optimize workflows and ticketing processes.

•Oversee regional Technical Support function ensuring timely resolution of complex vehicle and customer escalations.

•Lead Field Service Engineering activities across Europe, driving root-cause analysis and quality reporting.

•Oversee fleet monitoring and remote diagnostic capabilities for proactive maintenance and rapid fault identification.

•Lead Special Vehicle Operations supporting executive events, media engagements, and product launches.

•Lead Field Quality Engineer activities, partnering with Quality, Engineering, and Product teams.

•Oversee technical training strategies to keep service teams current with Lucid technologies.

•Support service network expansion initiatives and partner onboarding.

•Oversee development and governance of Lucid's European collision repair strategy.