Sr. Manager, Service Technical Operations & Quality Europe
Lucid Motors
Sr. Manager, Service Technical Operations & Quality Europe
Lucid Motors seeks a Senior Manager, Technical Operations & Quality – Europe to lead technical service operations across Europe. The role requires 10+ years of progressive leadership in automotive technical operations, field quality, and aftersales. Responsibilities include driving technical strategy, field quality, and operational excellence.
Sr. Manager, Service Technical Operations & Quality Europe
Lucid Motors seeks a Senior Manager, Technical Operations & Quality – Europe to lead technical service operations across Europe. The role requires 10+ years of progressive leadership in automotive technical operations, field quality, and aftersales. Responsibilities include driving technical strategy, field quality, and operational excellence.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Define and drive regional technical strategy, governance, performance metrics, and operational reviews across European markets.
- Act as primary liaison between European operations and cross-functional global teams, driving escalation management and issue resolution.
- Represent Aftersales and Technical Operations in business transformation projects, new market launches, and strategic programs.
- Lead continuous improvement of technical support operations using data analytics to optimize workflows, escalation management, and service performance.
- Oversee Technical Support & Escalation Management.
- Oversee Field Quality Engineering.