Amsterdam
3 days ago
Body Repair Operations Manager
Lucid Motors
Amsterdam
3 days ago
Body Repair Operations Manager
Lucid Motors seeks a Body Repair Operations Manager to lead the European collision repair strategy. The role involves managing a third-party body shop network, driving partner performance, ensuring compliance, and adapting tools for European operations. Requires 5-7 years of automotive experience with collision repair expertise.
On-siteFull-timeMid LevelMicrosoft OfficeJira
Body Repair Operations Manager
Lucid Motors seeks a Body Repair Operations Manager to lead the European collision repair strategy. The role involves managing a third-party body shop network, driving partner performance, ensuring compliance, and adapting tools for European operations. Requires 5-7 years of automotive experience with collision repair expertise.
On-siteFull-timeMid LevelMicrosoft Office
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft OfficeJiraSmartsheetDMSDATAudatexProject ManagementKPI MonitoringNetwork ManagementAuditingEstimating PlatformsDiagnostic LaptopsToolingClass B Driver's LicenseEnglish
Soft Skills
CollaborationLeadershipProblem SolvingCommunicationContinuous Improvement
Preferred Qualifications
Technical (Nice-to-have)
German
Key Responsibilities
- Design and implement an innovative collision repair strategy aligned with Lucid’s brand standards across Europe.
- Establish, grow, and manage a third-party body shop network to support expansion.
- Build and lead the European collision repair program team as volume scales.
- Monitor network performance using clear KPIs (e.g., safety, quality, cycle time, key-to-key, first-time-right, NPS).
- Take proactive measures to address underperformance and disengage from non-compliant partners when necessary.
- Collaborate with Parts & Supply Chain teams to optimize body parts distribution processes in Europe.
- Resolve escalations promptly to maintain repair flow.
- Embed and audit Lucid’s SOPs and Authorized Body Shop standards.
- Implement corrective actions to close gaps and ensure compliance across the region.
- Partner with internal teams to tailor program software to European requirements.
- Manage the rollout of diagnostic laptops and specialized tooling to approved shops.
- Oversee estimating platforms (DAT/Audatex), network management systems, and act as subject matter expert for tooling program support and training.
- Lead the network audit program.
Body RepairCollision RepairOperations ManagerAutomotiveElectric VehiclesNetwork ManagementEuropeLucid MotorsFull-timeOn-site