5 days ago

Sr. AI Growth Strategist

LogicMonitor

Amsterdam

5 days ago

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LogicMonitor is seeking a Sr. AI Growth Strategist in Amsterdam to own the technical and business success of strategic Edwin AI customers. The role requires 7+ years in technical customer-facing enterprise roles, strong technical aptitude across observability, cloud, integrations, and AI, plus the ability to engage C-level stakeholders and drive measurable business outcomes.

AI-enabledHybridFull-timeSeniorObservabilityMonitoring

Sr. AI Growth Strategist

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AI-enabledHybridFull-timeSeniorObservability

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

7 years

Employment Type

Full-time

Experience Level

7+ years

Core Qualifications

Technical (Must-have)

ObservabilityMonitoringAPIsIntegrationsITSMCloudInfrastructureAutomationAI/MLGenAIAgentsAIOpsIT OperationsSREDevOps

Soft Skills

Customer obsessionTrustAgilityCommunicationCustomer advocacyExecutive leadershipProblem solvingOwnershipJudgementAdaptability

Key Responsibilities

•Own the success of a portfolio of strategic and complex Edwin AI customers from post-implementation adoption through value realisation, maturity, advocacy and growth.
•Build a deep understanding of each customer’s architecture, observability environment, integrations, ITSM processes, operational workflows and AI use cases.
•Lead technical and operational discovery to understand customer requirements, diagnose adoption blockers and determine whether issues relate to configuration, integration, data, workflow, product capability or customer environment.
•Act as a credible technical partner to SRE, DevOps, platform, infrastructure, operations and engineering stakeholders while coordinating Support, Product and Engineering when deeper expertise is required.
•Translate technical capabilities, usage and operational outcomes into business value that is meaningful to CIOs, CTOs and other executive stakeholders.
•Develop and execute customer success and growth plans with clear use cases, success measures, adoption milestones, risks and value metrics.
•Identify opportunities to expand Edwin across additional teams, workflows and use cases based on demonstrated customer outcomes and technical fit.
•Represent the Voice of the Customer: investigate the underlying problem behind feature requests, quantify impact, identify patterns across customers and build evidence-based cases for Product and Engineering.
•Proactively manage customer risk and technical escalations, maintaining clear customer communication while driving internal ownership and resolution.
•Run executive and operational customer cadences that demonstrate adoption, measurable value, risks, priorities and next steps.
•Capture repeatable use cases, technical patterns, customer outcomes and lessons learned to improve team playbooks and product strategy.

AI Growth StrategistSoftware DevelopmentMarketing and SalesFull-timeHybridAmsterdamObservabilityAIEnterprise SaaSCustomer Success

Key Responsibilities

•Own the success of a portfolio of strategic and complex Edwin AI customers from post-implementation adoption through value realisation, maturity, advocacy and growth.

•Build a deep understanding of each customer’s architecture, observability environment, integrations, ITSM processes, operational workflows and AI use cases.

•Lead technical and operational discovery to understand customer requirements, diagnose adoption blockers and determine whether issues relate to configuration, integration, data, workflow, product capability or customer environment.

•Act as a credible technical partner to SRE, DevOps, platform, infrastructure, operations and engineering stakeholders while coordinating Support, Product and Engineering when deeper expertise is required.

•Translate technical capabilities, usage and operational outcomes into business value that is meaningful to CIOs, CTOs and other executive stakeholders.

•Develop and execute customer success and growth plans with clear use cases, success measures, adoption milestones, risks and value metrics.

•Identify opportunities to expand Edwin across additional teams, workflows and use cases based on demonstrated customer outcomes and technical fit.

•Represent the Voice of the Customer: investigate the underlying problem behind feature requests, quantify impact, identify patterns across customers and build evidence-based cases for Product and Engineering.

•Proactively manage customer risk and technical escalations, maintaining clear customer communication while driving internal ownership and resolution.

•Run executive and operational customer cadences that demonstrate adoption, measurable value, risks, priorities and next steps.

•Capture repeatable use cases, technical patterns, customer outcomes and lessons learned to improve team playbooks and product strategy.