2 weeks ago

Senior Customer Success Manager- (Dutch speaking) 12 month fixed term contract

2 weeks ago

LinkedIn seeks a Senior Customer Success Manager (Dutch speaking) for a 12-month fixed-term contract in Amsterdam. The role involves driving customer adoption and ROI for LinkedIn Hiring Solutions, partnering with sales, and acting as a trusted advisor. Requires 5+ years experience in customer success or related fields, fluency in Dutch and English, and hybrid work model.

HybridFull-timeSeniorCustomer SuccessAccount Management

Senior Customer Success Manager- (Dutch speaking) 12 month fixed term contract

Apply

HybridFull-timeSeniorCustomer Success

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: performed both from home and from a LinkedIn office on select days

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior: 5+ years experience

Contract Length

12 months

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementConsultingProduct Training and EnablementProject ManagementChange ManagementDutchEnglishStakeholder ManagementData Analysis

Soft Skills

Interpersonal skillsRelationship buildingOrganizationTime managementInfluential communicationPresentation skills

Preferred Qualifications

Technical (Nice-to-have)

RecruitingTalent experienceStaffing domain fluencyExecutive communicationValue storytellingSales conceptsSoftware as a Service

Key Responsibilities

•Serve as a Customer Champion and Advocate
•Help Customers realize value from their investment
•Partner on customer retention and expansion
•Advance personal journey with Diversity, Inclusion, and Belonging
•Partner with sales counterparts to drive customer adoption and mitigate churn
•Act as a trusted advisor to drive product adoption
•Agree on business objectives and build measurable success plans
•Develop new ways to share relevant data and insights
•Analyze customer engagement metrics and provide product education
•Provide best practices to drive user behavior and product adoption
•Maintain healthy customer engagement levels
•Maintain understanding of Hiring products and industry knowledge
•Interpret customer insights to drive product change
•Expedite technical and purchase-related escalations
•Document all communication accurately via system tools

Customer SuccessDutch speakingFixed term contractHybridAmsterdamLinkedInHiring SolutionsAccount ManagementData AnalysisStakeholder Management

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementConsultingProduct Training and EnablementProject ManagementChange ManagementDutchEnglishStakeholder ManagementData Analysis

Soft Skills

Interpersonal skillsRelationship buildingOrganizationTime managementInfluential communicationPresentation skills

Key Responsibilities

•Serve as a Customer Champion and Advocate

•Help Customers realize value from their investment

•Partner on customer retention and expansion

•Advance personal journey with Diversity, Inclusion, and Belonging

•Partner with sales counterparts to drive customer adoption and mitigate churn

•Act as a trusted advisor to drive product adoption

•Agree on business objectives and build measurable success plans

•Develop new ways to share relevant data and insights

•Analyze customer engagement metrics and provide product education

•Provide best practices to drive user behavior and product adoption

•Maintain healthy customer engagement levels

•Maintain understanding of Hiring products and industry knowledge

•Interpret customer insights to drive product change

•Expedite technical and purchase-related escalations

•Document all communication accurately via system tools