
Technical Solutions Specialist
Lely
Technical Solutions Specialist
Lely is seeking a Technical Solutions Specialist to join their global service organization in Maassluis, Netherlands. The role involves providing remote support for complex technical escalations, analyzing system behavior, identifying root causes, and collaborating with product development teams to implement structural improvements. The ideal candidate has a technical Bachelor's or Master's degree, a broad interest in technology, and strong analytical and communication skills.
Technical Solutions Specialist
Lely is seeking a Technical Solutions Specialist to join their global service organization in Maassluis, Netherlands. The role involves providing remote support for complex technical escalations, analyzing system behavior, identifying root causes, and collaborating with product development teams to implement structural improvements. The ideal candidate has a technical Bachelor's or Master's degree, a broad interest in technology, and strong analytical and communication skills.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Provide support to international colleagues with complex technical escalations, primarily through remote assistance.
- Participate in a 24/7 on-call rotation to support urgent situations worldwide.
- Analyse system behaviour and incidents to identify underlying root causes.
- Detect recurring patterns and translate these into concrete recommendations for product and process improvements.
- Collaborate with Product Development and other stakeholders to implement structural improvements.
- Share knowledge and insights by training and supporting colleagues in analysing complex technical issues.
- Actively contribute to improving team processes and the wider Business Team Milking organisation.
- Work across different disciplines and contribute to projects focused on testing and validating new solutions.