Technical Service Support Engineer
Lely
Technical Service Support Engineer
Technical Service Support Engineer needed for Lely's global technical support organization in Maassluis, Netherlands. You will coordinate complex technical issue resolution, support Lely Clusters, and drive structural improvements across products and processes. Requires a HBO/WO degree, technical service experience, and strong analytical and communication skills.
Technical Service Support Engineer
Technical Service Support Engineer needed for Lely's global technical support organization in Maassluis, Netherlands. You will coordinate complex technical issue resolution, support Lely Clusters, and drive structural improvements across products and processes. Requires a HBO/WO degree, technical service experience, and strong analytical and communication skills.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Coordinating the resolution of complex technical issues, supporting Lely Clusters and ensuring effective follow-up.
- Analyzing recurring issues and translating them into structural improvements together with Product Development and Product Management.
- Acting as a key connector between field insights, product teams and internal stakeholders.
- Driving continuous improvement by identifying patterns in data and initiating process or product optimizations.
- Contributing to knowledge development by improving training materials, documentation and knowledge sharing.
- Validating new solutions and improvements to ensure they meet Lely quality and reliability standards.