1 day ago

Technical Service Support Engineer

Lely

Maassluis

1 day ago

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Lely is seeking a Technical Service Support Engineer to join their global technical support organization based in Maassluis, Netherlands. In this hybrid role, you will coordinate resolution of complex technical issues, analyze recurring problems, and drive structural improvements across the global network. Requires HBO/WO degree, technical service experience, strong analytical skills, and fluency in English.

HybridFull-timeEntry LevelAnalytical SkillsTechnical Systems

Technical Service Support Engineer

Apply

HybridFull-timeEntry LevelAnalytical Skills

Salary

Not specified

Work Location

Maassluis, South Holland, Netherlands, NL

Work Model

Hybrid: at least three days per week on campus, flexible hours (between 06:00 and 20:00)

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

analytical skillstechnical systemsprocess improvementstakeholder coordinationproblem solving

Soft Skills

communicationteamworkownershipinitiativeentrepreneurship

Key Responsibilities

•Coordinating the resolution of complex technical issues, supporting Lely Clusters and ensuring effective follow-up.
•Analyzing recurring issues and translating them into structural improvements together with Product Development and Product Management.
•Acting as a key connector between field insights, product teams and internal stakeholders.
•Driving continuous improvement by identifying patterns in data and initiating process or product optimizations.
•Contributing to knowledge development by improving training materials, documentation and knowledge sharing.
•Validating new solutions and improvements to ensure they meet Lely quality and reliability standards.
•Participating in the 24/7 on-call support rotation.

Technical Service Support EngineerLelyMaassluisHybridFull-timeTechnical SupportMachinery ManufacturingInformation Technology

Key Responsibilities

•Coordinating the resolution of complex technical issues, supporting Lely Clusters and ensuring effective follow-up.

•Analyzing recurring issues and translating them into structural improvements together with Product Development and Product Management.

•Acting as a key connector between field insights, product teams and internal stakeholders.

•Driving continuous improvement by identifying patterns in data and initiating process or product optimizations.

•Contributing to knowledge development by improving training materials, documentation and knowledge sharing.

•Validating new solutions and improvements to ensure they meet Lely quality and reliability standards.

•Participating in the 24/7 on-call support rotation.