Maassluis
2 days ago
Manager Customer Experience
Lely
Maassluis
2 days ago
Manager Customer Experience
Lely is seeking a Customer Experience Manager to shape and embed Customer Experience & Journey Excellence across the organization. The role involves leading the CX function, defining strategy, and driving customer-centric transformation. Requires a Master's degree and 8+ years of experience in CX or related fields.
HybridFull-timeSeniorCustomer ExperienceCustomer Journey Mapping
Manager Customer Experience
Lely is seeking a Customer Experience Manager to shape and embed Customer Experience & Journey Excellence across the organization. The role involves leading the CX function, defining strategy, and driving customer-centric transformation. Requires a Master's degree and 8+ years of experience in CX or related fields.
HybridFull-timeSeniorCustomer Experience
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer ExperienceCustomer Journey MappingVoice of CustomerCustomer ResearchJourney ManagementCX StrategyCX GovernanceStakeholder ManagementFacilitationCommunicationLeadershipAnalytical Skills
Soft Skills
CommunicationLeadershipFacilitationAnalytical MindsetCollaborationInitiativeOwnership
Key Responsibilities
- Define and evolve Lely's Customer Experience vision and strategy.
- Establish and maintain a company-wide CX governance model.
- Build customer-centric ways of working across Business Teams and competences.
- Own the end-to-end customer journey framework and methodology.
- Create one integrated approach for customer research and Voice of Customer and translate insights into actionable recommendations for Business Teams and roadmap decisions.
- Define and monitor CX KPIs and ensure customer experience improvements result in measurable business value.
Customer ExperienceCX ManagerMachinery ManufacturingFull-timeOn-siteHybridMaassluisLelySeniorCustomer Journey