South Holland
20 Apr 2026
IT Service Manager
Lely
South Holland
20 Apr 2026
IT Service Manager
Lely is seeking an experienced IT Service Manager to build stable and future-proof IT processes and guide teams towards a service-oriented way of working. This role requires in-depth expertise in ITSM and ITIL, with a Bachelor's or Master's level of thinking and working, preferably in IT or Business Administration.
HybridFull-timeSeniorITSMITIL V3
IT Service Manager
Lely is seeking an experienced IT Service Manager to build stable and future-proof IT processes and guide teams towards a service-oriented way of working. This role requires in-depth expertise in ITSM and ITIL, with a Bachelor's or Master's level of thinking and working, preferably in IT or Business Administration.
HybridFull-timeSeniorITSM
Salary
Not specified
Core Qualifications
Technical (Must-have)
ITSMITIL v3ITIL v4Continual Service Improvement
Soft Skills
OwnershipDecision makingAccountabilityCollaborationCommunicationChange managementOrganizational awarenessPragmaticResults drivenDecisive
Preferred Qualifications
Technical (Nice-to-have)
TopDesk
Key Responsibilities
- Embedding, securing, and sustainably anchoring IT Service Management within Lely.
- Acting as the bridge between the ITSM program and the line organization.
- Translating process designs, ways of working, and supporting documentation.
- Assessing process designs, ways of working, and documentation for applicability, feasibility, and maturity within SSC IT.
- Advising the program manager and Lead Consultant ITSM on prioritization, dependencies, and risks.
- Driving adoption, knowledge transfer, and behavioral change.
- Ensuring sustainable continuity by safeguarding proper handover, ownership, and structural embedding of ITSM processes.
- Supporting the line organization in decision making related to ITSM processes.
- Formal acceptance and management of delivered outputs.
IT Service ManagerITSMITILFull-timeOn-siteHybridNetherlandsMachinery ManufacturingInformation Technology