Customer Service Employee France
Laudermarke Group
Customer Service Employee France
Customer Service Employee for the French market needed at Agriproled, a fast-growing e-commerce company. You will handle customer inquiries via social media, email, and phone, and drive commercial opportunities. Requires fluent French, at least 1 year of customer service experience, and a service-oriented attitude.
HybridFull-timeEntry LevelMS OfficeSocial Media
Customer Service Employee France
Customer Service Employee for the French market needed at Agriproled, a fast-growing e-commerce company. You will handle customer inquiries via social media, email, and phone, and drive commercial opportunities. Requires fluent French, at least 1 year of customer service experience, and a service-oriented attitude.
HybridFull-timeEntry LevelMS Office
Salary
Not specified
Core Qualifications
Technical (Must-have)
MS Officesocial media
Soft Skills
service-orientedcustomer-friendlyteamworkindependencecomputer skillscommunicationproblem solving
Key Responsibilities
- Maintaining customer contact via social media, email, and phone
- Processing and handling customer inquiries, providing suitable solutions
- Identifying and leveraging commercial opportunities through upselling and cross-selling
- Processing returns
- Preparing quotations for customers and ensuring follow-up
- Handling customer reviews across different platforms
- Resolving complaints in collaboration with other departments
- Actively involved in growing turnover and developing the customer journey
Customer ServiceFrench marketE-commerceLED lightingAgricultureFull-timeHybridTer Apel