Product Owner POS

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Own the vision, strategy, and roadmap for POS systems across Landal’s hospitality network.
• •Manage the full product lifecycle — from discovery and implementation through maturity and renewal — ensuring sustained value delivery.
• •Establish and maintain standards for POS solutions across all properties, balancing innovation with operational stability.
• •Align POS product goals with Landal’s strategic priorities for operational efficiency, guest experience, and financial accuracy.
• •Act as the primary interface between Operations, Finance, Digital, and IT for all POS-related matters.
• •Represent the voice of the customer and the business user across all governance forums.
• •Lead steering committees, quarterly roadmap reviews, and vendor performance reviews.
• •Drive alignment across stakeholders to ensure consistent execution and accountability.
• •Maintain and prioritise the POS product backlog based on business value, risk, and technical feasibility.
• •Translate business initiatives into epics and features, in collaboration with the POS Business Analysts.
• •Oversee delivery from ideation through deployment, ensuring testing, validation, and operational readiness.
• •Ensure cross-system dependencies with PMS, Finance, and CRM are well-managed and technically sound.
• •Apply Agile methodologies to ensure rapid, iterative delivery and continuous improvement.
• •Manage relationships with POS vendors and third-party system integrators.
• •Align product roadmaps and releases with vendor capabilities and SaaS upgrades.
• •Oversee vendor SLAs, contract management, and delivery performance.
• •Support the definition and approval of Statements of Work (SoW) for enhancements and new integrations.
• •Track issue resolution, configuration improvements, and change control across all properties.
• •Partner with Service Management and Operations to ensure system performance, uptime, and compliance.
• •Analyse incidents, service requests, and performance trends to inform the improvement backlog.
• •Define and maintain consistent standards for configuration, reporting, and process design across POS systems.
• •Monitor KPIs such as transaction speed, reliability, payment reconciliation, and guest satisfaction.
• •Identify opportunities for innovation (e.g., mobile POS, contactless payments, activity/event booking enhancements).
• •Provide direct line management and professional development support for the POS Business Analysts.
• •Foster a culture of collaboration, accountability, and continuous learning within the product team.
• •Coach and mentor team members on Agile practices and stakeholder engagement.
• •Ensure that BA deliverables (requirements, documentation, testing) align with product strategy and quality standards.
• •Ensure compliance with GDPR, PCI-DSS, and other data protection and payment security standards.
• •Support Finance and Operations in audit preparation and reconciliation activities.
• •Maintain data integrity across transaction, payment, and reporting systems.
• •Ensure vendor solutions meet Landal’s IT security, privacy, and risk management policies.