1 week ago

Product Owner Guest Technology

Landal

Amsterdam

1 week ago

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As the Product Owner for Guest Technology, you will lead the evolution of Landal's guest-facing digital and on-site technology platforms, ensuring seamless interactions from booking to check-out. You will own the full lifecycle of the guest technology ecosystem, including mobile apps, digital key access, smart energy, self-service kiosks, point of sale, and in-park connectivity, aligning technology strategy with commercial, operations, and digital experience teams.

HybridFull-timeSeniorProduct Lifecycle ManagementAgile

Product Owner Guest Technology

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HybridFull-timeSeniorProduct Lifecycle Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: 2 days per week from home

Experience Required

8 years

Employment Type

Full-time

Experience Level

6–8 years of experience as a Product Owner, Digital Product Manager, or Application Owner

Core Qualifications

Technical (Must-have)

Product Lifecycle ManagementAgileBacklog ManagementStakeholder ManagementVendor ManagementPMS systemsPOS systemsCRM systemsMobile AppsIoTDigital Guest EngagementNPSKPIUser StoriesRoadmap Planning

Soft Skills

CommunicationAnalyticalCustomer-centricTeamworkInnovationAccountabilityProactive Engagement

Preferred Qualifications

Technical (Nice-to-have)

Smart energyAccess controlSmart room automationNFCAR/VR

Key Responsibilities

•Own the vision, strategy, and roadmap for all guest-facing technology platforms across Landal's properties.
•Manage the product lifecycle from ideation through to optimisation, renewal, or replacement.
•Align guest technology innovation with Landal's strategic goals for guest experience, digital transformation, and operational efficiency.
•Ensure all guest technology products integrate seamlessly with PMS, POS, CRM, and Digital Commerce systems.
•Define product KPIs around guest satisfaction (NPS), usage adoption, reliability, and ROI.
•Act as primary liaison between Guest Services, Operations, Digital, and IT for all guest technology topics.
•Represent the guest technology roadmap in business reviews, transformation forums, and technology governance sessions.
•Lead roadmap and vendor alignment meetings with strategic partners and internal sponsors.
•Maintain transparent communication with property teams and ensure feedback loops from on-site guest usage are embedded in product evolution.
•Prioritise the guest technology product backlog, balancing guest experience, operational impact, and financial value.
•Collaborate with Business Analysts and vendors to define epics, user stories, and functional requirements.
•Oversee solution delivery including configuration, integration, testing, and deployment across multiple sites.
•Validate new capabilities and ensure they meet both technical and experiential standards.
•Apply Agile methodologies to accelerate feature delivery and maintain iterative improvement cycles.
•Manage vendor relationships for guest-facing technologies, including Point of Sales, access control, smart energy providers, IoT.
•Ensure alignment with Landal's IT strategy, architecture, and security standards.
•Review vendor SLAs, software updates, and release management processes.
•Negotiate change requests, enhancements, and new product integrations.
•Coordinate product roadmaps with external partners to deliver joint innovation (e.g., mobile check-in, smart room automation).
•Collaborate with Service Managers and Operations to ensure system performance, uptime, and support coverage meet guest expectations.
•Analyse usage data, incident trends, and guest feedback to drive improvements.
•Define configuration and support standards for guest technology across all properties.
•Champion a 'guest-first' mindset in evaluation of all enhancements or new technology investments.
•Explore emerging technologies (IoT, NFC, voice, AR/VR) to improve guest engagement and efficiency.
•Provide professional development support for Business Analysts.
•Foster a culture of accountability, teamwork, and innovation within the guest technology function.
•Promote collaboration between business and IT teams, ensuring smooth delivery and adoption of guest-facing solutions.
•Encourage proactive engagement with guest-facing teams to identify new opportunities for improvement.
•Ensure compliance with GDPR, data privacy, and security policies across all guest systems.
•Manage vendor adherence to Landal's IT and data security standards.
•Support risk assessments, penetration testing, and audits for guest-facing systems.
•Maintain continuity and recovery plans for mission-critical guest technologies (e.g., access control, payments, connectivity).

Product OwnerGuest TechnologyHospitalityDigital TransformationAgileIoTMobile AppsPMSPOSVendor Management

Core Qualifications

Technical (Must-have)

Product Lifecycle ManagementAgileBacklog ManagementStakeholder ManagementVendor ManagementPMS systemsPOS systemsCRM systemsMobile AppsIoTDigital Guest EngagementNPSKPIUser StoriesRoadmap Planning

Soft Skills

CommunicationAnalyticalCustomer-centricTeamworkInnovationAccountabilityProactive Engagement

Key Responsibilities

•Own the vision, strategy, and roadmap for all guest-facing technology platforms across Landal's properties.

•Manage the product lifecycle from ideation through to optimisation, renewal, or replacement.

•Align guest technology innovation with Landal's strategic goals for guest experience, digital transformation, and operational efficiency.

•Ensure all guest technology products integrate seamlessly with PMS, POS, CRM, and Digital Commerce systems.

•Define product KPIs around guest satisfaction (NPS), usage adoption, reliability, and ROI.

•Act as primary liaison between Guest Services, Operations, Digital, and IT for all guest technology topics.

•Represent the guest technology roadmap in business reviews, transformation forums, and technology governance sessions.

•Lead roadmap and vendor alignment meetings with strategic partners and internal sponsors.

•Maintain transparent communication with property teams and ensure feedback loops from on-site guest usage are embedded in product evolution.

•Prioritise the guest technology product backlog, balancing guest experience, operational impact, and financial value.

•Collaborate with Business Analysts and vendors to define epics, user stories, and functional requirements.

•Oversee solution delivery including configuration, integration, testing, and deployment across multiple sites.

•Validate new capabilities and ensure they meet both technical and experiential standards.

•Apply Agile methodologies to accelerate feature delivery and maintain iterative improvement cycles.

•Manage vendor relationships for guest-facing technologies, including Point of Sales, access control, smart energy providers, IoT.

•Ensure alignment with Landal's IT strategy, architecture, and security standards.

•Review vendor SLAs, software updates, and release management processes.

•Negotiate change requests, enhancements, and new product integrations.

•Coordinate product roadmaps with external partners to deliver joint innovation (e.g., mobile check-in, smart room automation).

•Collaborate with Service Managers and Operations to ensure system performance, uptime, and support coverage meet guest expectations.

•Analyse usage data, incident trends, and guest feedback to drive improvements.

•Define configuration and support standards for guest technology across all properties.

•Champion a 'guest-first' mindset in evaluation of all enhancements or new technology investments.

•Explore emerging technologies (IoT, NFC, voice, AR/VR) to improve guest engagement and efficiency.

•Provide professional development support for Business Analysts.

•Foster a culture of accountability, teamwork, and innovation within the guest technology function.

•Promote collaboration between business and IT teams, ensuring smooth delivery and adoption of guest-facing solutions.

•Encourage proactive engagement with guest-facing teams to identify new opportunities for improvement.

•Ensure compliance with GDPR, data privacy, and security policies across all guest systems.

•Manage vendor adherence to Landal's IT and data security standards.

•Support risk assessments, penetration testing, and audits for guest-facing systems.

•Maintain continuity and recovery plans for mission-critical guest technologies (e.g., access control, payments, connectivity).