IT Change & Transition Lead

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Own and manage the IT Change Management process, ensuring all changes are properly assessed, authorised, prioritised, and scheduled.
• •Lead Change Advisory Board (CAB) meetings and coordinate with stakeholders.
• •Ensure risk and impact assessments are completed for all changes, including those initiated by external vendors.
• •Monitor and report on key change KPIs such as success rate, failed changes, incident impact, and overall process performance.
• •Proactively identify opportunities to improve the change management process.
• •Plan and coordinate the smooth transition of new or modified IT services, vendors, or solutions into operational use.
• •Validate operational readiness by reviewing documentation, support models, and knowledge transfer materials before go-live.
• •Work closely with project teams and vendors to define clear acceptance criteria and ensure a controlled handover to operations.
• •Maintain the service transition framework and ensure alignment with ITIL principles and Landal’s internal standards.
• •Conduct post-implementation reviews to capture lessons learned and drive continuous improvement.
• •Produce clear and timely reporting on transition progress, change performance, risks, and improvement actions.
• •Act as the key link between projects, vendors, and operational teams to safeguard service continuity and minimise business disruption.