1 day ago

Group Lead, EPDM Region Business Partner

Kraft Heinz

Amsterdam

1 day ago

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Kraft Heinz seeks a Group Lead, EPDM Region Business Partner to own stakeholder relationships across Logistics and Sales, driving business development and operational effectiveness. The role requires 5-10+ years of Order Management, Supply Chain, or Transformation experience, with a Bachelor's degree required. This is a hybrid position based in Amsterdam, with travel across Europe, India, and the Americas.

HybridFull-timeMid LevelOrder ManagementSupply Chain

Group Lead, EPDM Region Business Partner

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HybridFull-timeMid LevelOrder Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: office/remote working in Amsterdam

Experience Required

10 years

Employment Type

Full-time

Experience Level

5-10+ years Order Management, Supply Chain or Transformation Roles

Core Qualifications

Technical (Must-have)

Order ManagementSupply ChainProcess ImprovementStrategic PlanningProblem SolvingStakeholder ManagementCommunicationPresentationProject ManagementSAPEDIEskerLeanSix SigmaDesign Thinking

Soft Skills

CollaborationInfluenceStorytellingLeadershipRelationship Building

Key Responsibilities

•Own the relationship with regional and market-level stakeholders across Order Management, Customer Service, Logistics, Sales, IT, Procurement and external solution partners
•Lead OKR Goal & Target alignment across GBS, EPDM Logistics and Sales teams relating to Order Management
•Define & Implement a Globally Aligned Operating & Interaction model between GBS, Global & Region BU teams
•Drive the Customer satisfaction agenda across GBS Order Management function in EPDM Region
•Own the GBS Order Management business development requirements within the EPDM region and execution of year + 1 strategic plans
•Work closely with GCC/BPO operations teams to ensure cohesive coordination and execution of shared tasks and goals
•Track performance metrics for the EPDM region, preparing regular reports for region leadership
•Govern the identification, prioritisation and resolution of process pain points using process intelligence, automation, digitalisation, data governance, operational excellence, benchmarking and continuous improvement methodologies
•Represent the EPDM Order Management organisation within global governance forums, operating model design initiatives, strategic planning activities and future-state transformation programmes
•Act as business owner or regional SME for OM system changes, coordinating requirements, UAT, business sign-off, production readiness and post-go-live issue resolution across SAP, EDI, Esker and related OM platforms
•Govern critical market escalations and customer-impacting issues, ensuring the right cross-functional owners are engaged and interim workarounds are defined where required
•Drive business value identification, prioritisation, and delivery through collaboration with Sales, Logistics, Customer Service, GBS, and executive stakeholders

Order ManagementSupply ChainBusiness PartnerFMCGHybridAmsterdamKraft HeinzFull-timeGroup Lead

Key Responsibilities

•Own the relationship with regional and market-level stakeholders across Order Management, Customer Service, Logistics, Sales, IT, Procurement and external solution partners

•Lead OKR Goal & Target alignment across GBS, EPDM Logistics and Sales teams relating to Order Management

•Define & Implement a Globally Aligned Operating & Interaction model between GBS, Global & Region BU teams

•Drive the Customer satisfaction agenda across GBS Order Management function in EPDM Region

•Own the GBS Order Management business development requirements within the EPDM region and execution of year + 1 strategic plans

•Work closely with GCC/BPO operations teams to ensure cohesive coordination and execution of shared tasks and goals

•Track performance metrics for the EPDM region, preparing regular reports for region leadership

•Govern the identification, prioritisation and resolution of process pain points using process intelligence, automation, digitalisation, data governance, operational excellence, benchmarking and continuous improvement methodologies

•Represent the EPDM Order Management organisation within global governance forums, operating model design initiatives, strategic planning activities and future-state transformation programmes

•Act as business owner or regional SME for OM system changes, coordinating requirements, UAT, business sign-off, production readiness and post-go-live issue resolution across SAP, EDI, Esker and related OM platforms

•Govern critical market escalations and customer-impacting issues, ensuring the right cross-functional owners are engaged and interim workarounds are defined where required

•Drive business value identification, prioritisation, and delivery through collaboration with Sales, Logistics, Customer Service, GBS, and executive stakeholders