Amsterdam
2 days ago
Senior Global CRM Manager
Just Eat Takeaway.com
Amsterdam
2 days ago
Senior Global CRM Manager
Just Eat Takeaway.com is seeking a Senior Global CRM Manager in Amsterdam to lead retention efforts within the Customer Engagement & Loyalty squad. The role involves designing and optimising multi-channel CRM campaigns, mentoring junior team members, and driving data-driven customer engagement across global markets.
HybridFull-timeSeniorMulti-channel CRM MarketingEmail Marketing
Senior Global CRM Manager
Just Eat Takeaway.com is seeking a Senior Global CRM Manager in Amsterdam to lead retention efforts within the Customer Engagement & Loyalty squad. The role involves designing and optimising multi-channel CRM campaigns, mentoring junior team members, and driving data-driven customer engagement across global markets.
HybridFull-timeSeniorMulti-channel CRM Marketing
Salary
Not specified
Core Qualifications
Technical (Must-have)
Multi-channel CRM marketingEmail marketingPush notificationsIn-App campaignsA/B testingData analysisSegmentationPersonalisationStakeholder managementProject ownershipAI-driven engagement tools
Soft Skills
Analytical mindsetProactiveAgileCollaborativeMentoringCommunicationCuriosity
Preferred Qualifications
Technical (Nice-to-have)
Additional language skills
Key Responsibilities
- Design and optimise high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms
- Drive rigorous A/B testing, data analysis, and segmentation to improve campaign performance and customer retention
- Streamline CRM processes, voucher planning, and campaign workflows across markets
- Partner with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies
- Collaborate with data, product, and brand teams to ensure messaging is timely and brand-aligned
- Onboard, mentor, and review the work of junior team members and interns
- Act as a guardian of CRM best practices and hold the team accountable for high-impact, error-free execution
- Autonomously lead strategic CRM projects from segmentation and personalisation to cross-channel innovation
CRMMarketingRetentionCustomer EngagementLoyaltyMulti-channelData-drivenGlobalSoftware DevelopmentSenior