2 days ago

Customer Support Employee - Evening Shifts

JouwWeb

Eindhoven

2 days ago

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JouwWeb (Webador) is seeking an Evening Customer Support Employee to provide high-quality support to a global user base during evening shifts. The role involves handling customer inquiries via Zendesk, improving help content, and collaborating with various teams. Requires at least 2 years of support experience in a SaaS or tech environment and strong English skills.

HybridFull-timeEntry LevelZendeskGoogle Workspace

Customer Support Employee - Evening Shifts

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HybridFull-timeEntry LevelZendesk

Salary

Not specified

Work Location

Eindhoven, North Brabant, Netherlands, NL

Work Model

Hybrid: weekly team day at Strijp-S office, rest flexible (home or office)

Experience Required

2 years

Employment Type

Full-time

Experience Level

At least 2 years of experience in a support role

Core Qualifications

Technical (Must-have)

ZendeskGoogle WorkspaceSlackSaaSCustomer SupportContent WritingLocalizationData AnalysisUXCMS

Soft Skills

ProactiveData-informedSelf-drivenSimplicityProblem SolvingEmpathyCommunicationCollaboration

Preferred Qualifications

Technical (Nice-to-have)

FrenchGermanDutchItalianSpanish

Key Responsibilities

•Respond swiftly, clearly, and empathetically to customer inquiries via Zendesk during evening shift (15:00 – 23:00).
•Identify improvement opportunities in help content, onboarding, and overall customer journey.
•Maintain and strengthen Webador's presence and reputation across online review platforms like Trustpilot or Google Reviews.
•Write, edit, and localize clear support articles on Knowledge Base, microcopy, and customer emails.
•Collaborate with content, product, and development teams to resolve structural bugs and improve UX.
•Analyze recurring customer feedback and ticket data to optimize support processes and self-service capabilities.

Customer SupportEvening ShiftsSaaSTechnologyHybridZendeskContent WritingLocalizationData AnalysisFull-time

Key Responsibilities

•Respond swiftly, clearly, and empathetically to customer inquiries via Zendesk during evening shift (15:00 – 23:00).

•Identify improvement opportunities in help content, onboarding, and overall customer journey.

•Maintain and strengthen Webador's presence and reputation across online review platforms like Trustpilot or Google Reviews.

•Write, edit, and localize clear support articles on Knowledge Base, microcopy, and customer emails.

•Collaborate with content, product, and development teams to resolve structural bugs and improve UX.

•Analyze recurring customer feedback and ticket data to optimize support processes and self-service capabilities.