1 day ago

Technical Support Specialist

Jobgether

Netherlands

1 day ago

Apply

Technical Support Specialist needed for a partner company in the Netherlands. The role involves providing technical support for APIs and messaging platforms, troubleshooting issues, and collaborating with internal teams. Requires 3-4 years of experience, web technology knowledge, and fluency in English plus one additional language.

RemoteFull-timeMid LevelHTMLJavaScript

Technical Support Specialist

Apply

RemoteFull-timeMid LevelHTML

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Fully remote

Experience Required

4 years

Employment Type

Full-time

Experience Level

3 to 4 years of experience

Core Qualifications

Technical (Must-have)

HTMLJavaScriptCSSREST APIsWebhooksHelpdesk SystemsTroubleshootingAnalytical Problem SolvingCommunicationInterpersonal SkillsActive ListeningCustomer EmpathyTime ManagementAttention to Detail

Soft Skills

CommunicationInterpersonal SkillsActive ListeningCustomer EmpathyProblem SolvingAnalytical ThinkingTime ManagementAttention to Detail

Preferred Qualifications

Technical (Nice-to-have)

WhatsApp Business APIMeta Graph APISQLJavaScriptPythonReactGrafanaPeople Management

Key Responsibilities

•Provide technical support through tickets, chat, email, and virtual meetings.
•Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
•Collaborate with second-level support teams to identify root causes and implement solutions.
•Guide customers and partners through platform features, onboarding processes, and best practices.
•Work closely with internal commercial and onboarding teams to ensure smooth customer journeys.
•Communicate with external platform representatives to escalate or resolve complex issues.
•Maintain accurate documentation of support cases, resolutions, and recurring issues.
•Contribute to process improvements to enhance support quality and customer satisfaction.

Technical SupportAPI SupportCustomer SupportRemoteNetherlandsMessaging TechnologyWeb TechnologiesREST APIsB2BFull-time

Core Qualifications

Technical (Must-have)

HTMLJavaScriptCSSREST APIsWebhooksHelpdesk SystemsTroubleshootingAnalytical Problem SolvingCommunicationInterpersonal SkillsActive ListeningCustomer EmpathyTime ManagementAttention to Detail

Soft Skills

CommunicationInterpersonal SkillsActive ListeningCustomer EmpathyProblem SolvingAnalytical ThinkingTime ManagementAttention to Detail

Key Responsibilities

•Provide technical support through tickets, chat, email, and virtual meetings.

•Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.

•Collaborate with second-level support teams to identify root causes and implement solutions.

•Guide customers and partners through platform features, onboarding processes, and best practices.

•Work closely with internal commercial and onboarding teams to ensure smooth customer journeys.

•Communicate with external platform representatives to escalate or resolve complex issues.

•Maintain accurate documentation of support cases, resolutions, and recurring issues.

•Contribute to process improvements to enhance support quality and customer satisfaction.