Technical Support Engineer, Tavily

Jobgether

Closed

Netherlands

2 weeks ago

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Technical Support Engineer, Tavily

This is a high-impact technical support role focused on assisting developers building with AI and infrastructure tooling. As the first line of contact, you will troubleshoot API, LLM, and cloud issues, collaborating with engineering and product teams. The role requires 2+ years of technical support experience, Python skills, and familiarity with AI/LLM ecosystems.

AIRemoteFull-timeEntry LevelPythonAPI

Technical Support Engineer, Tavily

Apply

AIRemoteFull-timeEntry LevelPython

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Fully remote or hybrid flexibility depending on location

Experience Required

2 years

Employment Type

Full-time

Experience Level

2+ years experience

Core Qualifications

Technical (Must-have)

PythonAPILLMRetrieval-Augmented Generation (RAG)prompt engineeringagent-based systemsLangChainLlamaIndexvector databasesmonitoring systems

Soft Skills

troubleshootingcommunicationownershipcustomer successadaptability

Key Responsibilities

•Monitor and respond to incoming technical support tickets, providing timely and accurate troubleshooting for API, product, and deployment-related issues.
•Diagnose and resolve customer issues across LLM applications, integrations, and cloud environments, escalating complex cases to engineering when needed.
•Support global customers through follow-the-sun coverage, ensuring continuity and responsiveness across time zones.
•Collaborate closely with engineering, product, documentation, and customer success teams to investigate bugs and deliver resolutions.
•Use and improve internal tools, runbooks, and diagnostics systems to enhance issue triage and support efficiency.
•Participate in incident post-mortems, documenting root causes and contributing to long-term reliability improvements.
•Track support performance metrics such as CSAT, resolution time, and recurring issues, contributing to continuous improvement efforts.
•Improve and maintain knowledge base articles and documentation to strengthen self-service capabilities for users.
•Provide feedback from customer interactions to influence product and engineering improvements.
•Contribute to a high-ownership support culture focused on fast resolution and high-quality user experience.

Technical Support EngineerNetherlandsRemoteAILLMPythonAPISaaSDeveloper ToolsEntry Level

Key Responsibilities

•Monitor and respond to incoming technical support tickets, providing timely and accurate troubleshooting for API, product, and deployment-related issues.

•Diagnose and resolve customer issues across LLM applications, integrations, and cloud environments, escalating complex cases to engineering when needed.

•Support global customers through follow-the-sun coverage, ensuring continuity and responsiveness across time zones.

•Collaborate closely with engineering, product, documentation, and customer success teams to investigate bugs and deliver resolutions.

•Use and improve internal tools, runbooks, and diagnostics systems to enhance issue triage and support efficiency.

•Participate in incident post-mortems, documenting root causes and contributing to long-term reliability improvements.

•Track support performance metrics such as CSAT, resolution time, and recurring issues, contributing to continuous improvement efforts.

•Improve and maintain knowledge base articles and documentation to strengthen self-service capabilities for users.

•Provide feedback from customer interactions to influence product and engineering improvements.

•Contribute to a high-ownership support culture focused on fast resolution and high-quality user experience.