Technical Operations Lead

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Own technical operations projects from problem identification through implementation, adoption, documentation, and ongoing improvement.
• •Translate business problems and desired outcomes into practical systems, workflows, automations, and technical solutions without relying on detailed specifications.
• •Migrate and standardize meeting-booking and website form processes using HubSpot and establish consistent structures across the organization.
• •Architect HubSpot segmentation and CRM structures so reporting, routing, and operational workflows rely on clear and scalable data models.
• •Connect platforms such as Google Search Console, GA4, and Merchant Center with AI tools to automate analysis, reporting, alerts, and insights for client-facing teams.
• •Identify and automate repetitive processes across client account management, sales, partnerships, and joint-venture operations.
• •Improve lead-generation and email workflows by focusing on measurable outcomes such as clicks, replies, engagement, and business impact rather than activity volume alone.
• •Systematize operational processes such as content audits so quality standards become embedded in repeatable workflows rather than dependent on individual effort.
• •Take ownership of the management and development of an existing internal product, including improving its systems and ensuring its continued effectiveness.
• •Write, modify, test, and debug code when required, using AI-assisted development tools to accelerate implementation while maintaining technical quality.
• •Work with APIs, integrations, automation platforms, CRM systems, reporting tools, and internal workflows to build practical solutions.
• •Document systems, workflows, and processes clearly so they can be operated and maintained by others.
• •Drive adoption after implementation, working with stakeholders to ensure new processes become part of normal day-to-day operations.
• •Diagnose systems that are producing inaccurate, incomplete, or misleading results even when no obvious errors are visible.
• •Continuously identify manual, inefficient, fragmented, or unnecessarily repetitive work and determine where systems or automation can create durable improvements.
• •Collaborate directly with operational leadership and other stakeholders while working autonomously and making decisions with limited information.