Netherlands
3 days ago
Team Leader – Customer Support & Operations
Jobgether
Netherlands
3 days ago
Team Leader – Customer Support & Operations
A partner company is seeking a Team Leader for Customer Support & Operations in the Netherlands. This remote role involves leading a frontline support team, ensuring exceptional service delivery, and driving operational efficiency. Candidates need 4+ years of customer support experience with at least 2 years in a leadership role.
RemoteFull-timeMid LevelCustomer SupportCustomer Operations
Team Leader – Customer Support & Operations
A partner company is seeking a Team Leader for Customer Support & Operations in the Netherlands. This remote role involves leading a frontline support team, ensuring exceptional service delivery, and driving operational efficiency. Candidates need 4+ years of customer support experience with at least 2 years in a leadership role.
RemoteFull-timeMid LevelCustomer Support
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer SupportCustomer OperationsLeadershipCoachingMentoringAnalytical SkillsTime ManagementProblem SolvingCommunicationEnglish
Soft Skills
LeadershipCoachingMentoringProblem SolvingCommunicationTime ManagementAnalyticalProactiveOrganizedResourceful
Preferred Qualifications
Technical (Nice-to-have)
SaaSTelehealthCRM
Key Responsibilities
- Lead day-to-day operations of the customer support team during assigned shifts.
- Monitor team performance using key operational metrics.
- Serve as primary escalation point for complex customer inquiries.
- Coach, mentor, and develop team members.
- Ensure adherence to SOPs and quality standards.
- Analyze operational trends and prepare performance reports.
- Collaborate with leadership and cross-functional teams.
- Foster a culture of accountability and continuous learning.
Team LeaderCustomer SupportOperationsRemoteFull-timeNetherlandsLeadershipCoachingSaaS