1 week ago

Sr. Customer Success Manager

Jobgether

Netherlands

1 week ago

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A partner company is seeking a Sr. Customer Success Manager based in the Netherlands to help enterprise customers maximize value from an innovative technology platform. The role owns the end-to-end customer journey, from onboarding through adoption and retention, and requires at least 3 years of enterprise customer-facing experience plus fluency in French.

AI-enabledOn-siteFull-timeSeniorCustomer SuccessAccount Management

Sr. Customer Success Manager

Apply

AI-enabledOn-siteFull-timeSeniorCustomer Success

Salary

Not specified

Work Location

Netherlands, NL

Work Model

On-site

Experience Required

3 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementSolutions ConsultingStakeholder ManagementEcommerceDigital CommerceSearchProduct DiscoveryMachine LearningDataAdvanced Search TechnologiesFrench

Soft Skills

Executive presenceInfluencingProblem-solvingIntellectual curiosityAdaptabilityCommunicationSelf-startingPrioritizationStakeholder management

Key Responsibilities

•Own the end-to-end customer journey, from project kick-off and launch through adoption, ongoing engagement, and value realization, ensuring customers achieve meaningful business outcomes.
•Build trusted relationships across complex enterprise organizations, working effectively with engineers, data and product teams, ecommerce and technology leaders, and senior executives.
•Understand the objectives, priorities, and influence of different customer personas and align technical and business stakeholders around shared success plans.
•Translate technical concepts, product capabilities, and performance data into clear business value, connecting solutions to metrics such as revenue, conversion, customer experience, and operational efficiency.
•Plan and lead impactful Quarterly Business Reviews and Executive Business Reviews, using measurable results and strategic recommendations to drive alignment and define priorities.
•Proactively identify risks, blockers, and changing customer needs, leading escalations with urgency, clarity, and strong stakeholder communication.
•Advocate for customer needs while exercising sound judgment around engineering involvement, prioritization, and alternative solutions.
•Use customer insights, performance data, and ecommerce best practices to provide proactive recommendations and identify opportunities to improve outcomes.
•Maintain accurate success plans, stakeholder maps, account documentation, training materials, and action plans to ensure strong alignment internally and externally.
•Partner closely with Account Management to support customer retention and growth by demonstrating value, strengthening executive relationships, and identifying expansion opportunities.
•Contribute to the continuous improvement of onboarding, integration, and customer support processes by sharing best practices and developing scalable approaches.

Customer SuccessEnterpriseEcommerceMachine LearningDataSearchSeniorFull-timeOn-siteFrench

Core Qualifications

Technical (Must-have)

Customer SuccessAccount ManagementSolutions ConsultingStakeholder ManagementEcommerceDigital CommerceSearchProduct DiscoveryMachine LearningDataAdvanced Search TechnologiesFrench

Soft Skills

Executive presenceInfluencingProblem-solvingIntellectual curiosityAdaptabilityCommunicationSelf-startingPrioritizationStakeholder management

Key Responsibilities

•Own the end-to-end customer journey, from project kick-off and launch through adoption, ongoing engagement, and value realization, ensuring customers achieve meaningful business outcomes.

•Build trusted relationships across complex enterprise organizations, working effectively with engineers, data and product teams, ecommerce and technology leaders, and senior executives.

•Understand the objectives, priorities, and influence of different customer personas and align technical and business stakeholders around shared success plans.

•Translate technical concepts, product capabilities, and performance data into clear business value, connecting solutions to metrics such as revenue, conversion, customer experience, and operational efficiency.

•Plan and lead impactful Quarterly Business Reviews and Executive Business Reviews, using measurable results and strategic recommendations to drive alignment and define priorities.

•Proactively identify risks, blockers, and changing customer needs, leading escalations with urgency, clarity, and strong stakeholder communication.

•Advocate for customer needs while exercising sound judgment around engineering involvement, prioritization, and alternative solutions.

•Use customer insights, performance data, and ecommerce best practices to provide proactive recommendations and identify opportunities to improve outcomes.

•Maintain accurate success plans, stakeholder maps, account documentation, training materials, and action plans to ensure strong alignment internally and externally.

•Partner closely with Account Management to support customer retention and growth by demonstrating value, strengthening executive relationships, and identifying expansion opportunities.

•Contribute to the continuous improvement of onboarding, integration, and customer support processes by sharing best practices and developing scalable approaches.