1 day ago

Senior Product Designer (Customer Success)

Jobgether

Netherlands

1 day ago

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Senior Product Designer (Customer Success) needed for a remote-first product organization based in Netherlands. You will shape post-purchase customer experiences and AI-powered service solutions. Requires 5+ years of digital product design experience and strong collaboration skills.

RemoteFull-timeSeniorUser-Centered DesignProduct Design

Senior Product Designer (Customer Success)

Apply

RemoteFull-timeSeniorUser-Centered Design

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

User-Centered DesignProduct DesignUser ResearchExperimentationAI ToolsCustomer InsightsProduct MetricsCollaborationCommunicationStakeholder ManagementE-commerceConversational DesignCustomer SupportPost-Purchase ExperienceDesign Systems

Soft Skills

Analytical MindsetProblem SolvingAdaptabilityInnovationOwnershipContinuous Learning

Preferred Qualifications

Technical (Nice-to-have)

German

Key Responsibilities

•Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements, and customer support journeys.
•Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints.
•Identify and prioritize strategic product opportunities using customer research, data, and experimentation rather than relying solely on predefined roadmaps.
•Collaborate closely with product managers, engineers, and designers across multiple squads to deliver consistent, seamless customer experiences throughout the entire service journey.
•Design experiences that effectively coordinate interactions between customers, operational partners, logistics providers, and other stakeholders while balancing user needs with business and technical constraints.
•Advocate for customer-centric design decisions, continuously testing assumptions, validating solutions, and refining experiences based on measurable outcomes.

Senior Product DesignerCustomer SuccessRemoteE-commerceAIUser ExperienceProduct DesignNetherlandsFull-time

Core Qualifications

Technical (Must-have)

Soft Skills

Analytical MindsetProblem SolvingAdaptabilityInnovationOwnershipContinuous Learning

Key Responsibilities

•Lead the design of end-to-end post-purchase experiences, including order tracking, delivery management, returns, repairs, replacements, and customer support journeys.

•Shape the user experience of AI-augmented customer service solutions, designing intuitive interactions across conversational interfaces and human support touchpoints.

•Identify and prioritize strategic product opportunities using customer research, data, and experimentation rather than relying solely on predefined roadmaps.

•Collaborate closely with product managers, engineers, and designers across multiple squads to deliver consistent, seamless customer experiences throughout the entire service journey.

•Design experiences that effectively coordinate interactions between customers, operational partners, logistics providers, and other stakeholders while balancing user needs with business and technical constraints.

•Advocate for customer-centric design decisions, continuously testing assumptions, validating solutions, and refining experiences based on measurable outcomes.