3 days ago

Field Service Engineer

Jobgether

Netherlands

3 days ago

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Field Service Engineer needed to support an expanding customer base across Italy and the wider EMEA region. The role involves installing, maintaining, upgrading, and repairing advanced next-generation sequencing instruments in laboratory environments, combining hands-on engineering with scientific troubleshooting. Requires a Bachelor's or Master's degree in engineering, physics, biology, chemistry, or related discipline, with at least 1 year of relevant field service or industry experience, and fluency in English and Italian.

HybridFull-timeEntry LevelMATLABPython

Field Service Engineer

Apply

HybridFull-timeEntry LevelMATLAB

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Hybrid

Experience Required

1 years

Employment Type

Full-time

Experience Level

At least 1 year of relevant field service or industry experience; early-career candidates and recent graduates may be considered

Core Qualifications

Technical (Must-have)

MATLABPythonC++JavaLinuxCRMTroubleshootingField ServiceNext-Generation SequencingLaboratory EquipmentTechnical DocumentationCustomer Relationship Management

Soft Skills

CommunicationProblem-solvingCustomer-focusedProfessionalismSound judgmentFlexibility

Preferred Qualifications

Technical (Nice-to-have)

Fluorescence MicroscopyAccount Management

Key Responsibilities

•Perform onsite installation, qualification, upgrades, repairs, and preventative maintenance of next-generation sequencing instruments.
•Diagnose complex product and instrument issues, identify root causes, and implement effective field-based solutions.
•Assess customer maintenance and service requirements and develop appropriate plans of action.
•Collaborate with internal engineering, technical, and operational teams to resolve customer issues and continuously improve service processes.
•Build trusted customer relationships through professional, responsive, and technically knowledgeable support.
•Support service contract and other service-product opportunities by identifying customer needs and engaging appropriately with clients.
•Manage spare parts in accordance with established procedures, including ordering, usage, returns, inventory counts, and car-stock management.
•Accurately document service activities, findings, and resolutions using CRM systems and complete records in a timely manner.
•Provide customer support outside standard business hours when required.
•Travel frequently throughout Italy and the broader EMEA region, including international travel.

Field Service EngineerNext-Generation SequencingGenomicsLaboratory EquipmentEMEAHybridFull-timeEngineeringCustomer SupportTravel

Key Responsibilities

•Perform onsite installation, qualification, upgrades, repairs, and preventative maintenance of next-generation sequencing instruments.

•Diagnose complex product and instrument issues, identify root causes, and implement effective field-based solutions.

•Assess customer maintenance and service requirements and develop appropriate plans of action.

•Collaborate with internal engineering, technical, and operational teams to resolve customer issues and continuously improve service processes.

•Build trusted customer relationships through professional, responsive, and technically knowledgeable support.

•Support service contract and other service-product opportunities by identifying customer needs and engaging appropriately with clients.

•Manage spare parts in accordance with established procedures, including ordering, usage, returns, inventory counts, and car-stock management.

•Accurately document service activities, findings, and resolutions using CRM systems and complete records in a timely manner.

•Provide customer support outside standard business hours when required.

•Travel frequently throughout Italy and the broader EMEA region, including international travel.