Client Partnerships Manager
Jobgether
Client Partnerships Manager
Client Partnerships Manager needed for a remote role in the Netherlands, listed on behalf of a partner company in the internet marketplace platforms industry. The role involves owning strategic client relationships, managing the full client journey from sales through onboarding and account management, and coordinating with engineering and infrastructure teams. Requires proven client management experience, strong technical understanding of infrastructure/hosting/cloud, and a commercial mindset.
Client Partnerships Manager
Client Partnerships Manager needed for a remote role in the Netherlands, listed on behalf of a partner company in the internet marketplace platforms industry. The role involves owning strategic client relationships, managing the full client journey from sales through onboarding and account management, and coordinating with engineering and infrastructure teams. Requires proven client management experience, strong technical understanding of infrastructure/hosting/cloud, and a commercial mindset.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Own relationships with existing clients and develop strong, long-term partnerships based on trust, responsiveness, and consistent service delivery.
- Serve as the primary point of contact for client questions, requests, requirements, and escalations.
- Understand client business and technical needs and ensure infrastructure services meet expectations around performance, availability, and reliability.
- Identify opportunities to expand existing accounts and introduce additional products or services.
- Manage inbound sales inquiries and new business opportunities from initial engagement through onboarding.
- Understand technical requirements and help shape appropriate infrastructure and hosting solutions.
- Coordinate with internal teams to develop customized configurations, solutions, and pricing.
- Guide prospective clients throughout the sales and onboarding process.
- Identify potential partnerships, new markets, and business development opportunities.
- Lead client communication during technical incidents and coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues.
- Help diagnose connectivity, hosting, server, and infrastructure-related problems while maintaining ownership of the client experience.
- Ensure incidents are communicated clearly, tracked effectively, and resolved within appropriate expectations, including preparing client-facing updates and incident reports.
- Escalate complex technical matters to relevant specialists while remaining accountable for communication and follow-through.
- Support day-to-day operations and cross-functional initiatives, identifying opportunities to improve processes, systems, and the overall client experience.
- Lead strategic projects from initial concept through execution and collaborate with leadership on new products, services, and operational initiatives.
- Help develop a high-performing cross-functional team by mentoring colleagues, coordinating priorities, and establishing effective workflows across sales, support, engineering, and operations.