Benefits Operations Specialist
Jobgether
Benefits Operations Specialist
Our partner is seeking a Benefits Operations Specialist based in the Netherlands to support global benefits administration in a fully remote, fast-paced HR operations environment. The role involves managing benefits processes, resolving inquiries, and improving the employee experience across multiple countries.
RemoteFull-timeEntry LevelEmailZendesk
Benefits Operations Specialist
Our partner is seeking a Benefits Operations Specialist based in the Netherlands to support global benefits administration in a fully remote, fast-paced HR operations environment. The role involves managing benefits processes, resolving inquiries, and improving the employee experience across multiple countries.
RemoteFull-timeEntry LevelEmail
Salary
Not specified
Core Qualifications
Technical (Must-have)
emailZendesk
Soft Skills
CommunicationOrganizationalTime managementMultitaskingCustomer-focused mindsetAnalytical mindsetProblem-solvingAttention to detailIndependenceTeamwork
Key Responsibilities
- Provide high-quality support to employees and clients regarding benefits administration, coverage, enrollment, and related queries
- Manage and resolve tickets and escalations through support systems such as Zendesk and email channels
- Execute accurate data handling tasks including entry, validation, extraction, and maintenance across multiple systems
- Support benefits operations processes including invoicing, billing, enrollment changes, and platform updates
- Collaborate with internal teams to understand customer needs and deliver consistent, reliable solutions
- Maintain and update operational documentation, standard operating procedures, and internal knowledge bases
- Identify opportunities for process improvements and automation to increase efficiency and accuracy
- Conduct research and contribute to structured knowledge documentation using internal tools
- Support continuous improvement of benefits programs through data analysis and operational feedback
- Act as a key contributor to ensuring smooth day-to-day execution of global benefits operations
Benefits OperationsHR OperationsRemoteGlobalZendeskAdministrationEmployee BenefitsData ManagementProcess ImprovementFull-time