2 weeks ago

TeamCity Customer Success Engineer (Post Sales)

JetBrains

Amsterdam

2 weeks ago

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JetBrains seeks a TeamCity Customer Success Engineer to serve as a technical advisor for post-sales accounts in Amsterdam. The role involves managing technical relationships, driving adoption of TeamCity CI/CD, and collaborating with product and sales teams. Requires DevOps experience, customer-facing technical skills, and international travel.

HybridFull-timeMid LevelDevOpsCI/CD

TeamCity Customer Success Engineer (Post Sales)

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HybridFull-timeMid LevelDevOps

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid: work from home or from the office

Employment Type

Full-time

Experience Level

Proven experience in technical consulting, technical customer success, solution engineering, or similar customer-facing technical role

Core Qualifications

Technical (Must-have)

DevOpsCI/CDTeamCitySource ControlCloud InfrastructureContainerizationSoftware DevelopmentQASystem AdministrationRelease AutomationAI/LLMEnglish

Soft Skills

EmpathyConsultant mindsetOwnershipCollaborationOrganizational skillsFlexibilityCuriosityCommunication

Key Responsibilities

•Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
•Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
•Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
•Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
•Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
•Handle customer escalations, balancing expectations between the internal product team and the customer.
•Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
•Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.

Customer SuccessCI/CDTeamCityDevOpsJetBrainsHybridAmsterdamTechnical ConsultingPost Sales

Key Responsibilities

•Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.

•Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.

•Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.

•Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.

•Connect with product teams to present new product ideas and evaluate their fit with your portfolio.

•Handle customer escalations, balancing expectations between the internal product team and the customer.

•Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.

•Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.