14 May 2026

Team Leader (Bulky Item Delivery Operations)

JD.COM

Waddinxveen

14 May 2026

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JD.com seeks a Team Leader for bulky item delivery operations in Waddinxveen, Netherlands. The role involves planning, process optimization, performance monitoring, and cross-functional coordination. Requires 3+ years logistics experience, associate's or bachelor's degree, and strong Excel skills.

HybridFull-timeMid LevelLogisticsSupply Chain Management

Team Leader (Bulky Item Delivery Operations)

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HybridFull-timeMid LevelLogistics

Salary

Not specified

Work Location

Waddinxveen, South Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

3 years

Employment Type

Full-time

Experience Level

3+ years experience in logistics, delivery, or operations management

Core Qualifications

Technical (Must-have)

LogisticsSupply Chain ManagementMicrosoft ExcelData AnalysisOperational KPIs

Soft Skills

CommunicationCoordinationProblem SolvingTeam Leadership

Tools (Must-have)

Microsoft Excel

Preferred Qualifications

Technical (Nice-to-have)

ERPDispatching SystemsDelivery Management Systems

Tools (Nice-to-have)

ERPDispatching SystemsDelivery Management Systems

Key Responsibilities

•Develop and execute daily delivery plans to ensure timely and accurate order fulfillment
•Monitor delivery progress and resolve exceptions to improve overall efficiency
•Analyze delivery workflows to identify efficiency bottlenecks and implement improvement initiatives
•Promote standardized operating procedures and continuously optimize service processes
•Track key operational KPIs such as on-time delivery rate, delivery cost, and exception rate
•Prepare operational reports and provide data-driven recommendations for improvement
•Work closely with warehouse, customer service, product, and other internal teams to resolve operational issues
•Maintain effective communication with regional or city-level teams to ensure smooth execution
•Monitor customer feedback and complaints related to delivery services
•Propose and implement initiatives to improve customer satisfaction

Team LeaderLogisticsDelivery OperationsSupply ChainFull-timeHybridWaddinxveenJD.comManagementE-commerce

Key Responsibilities

•Develop and execute daily delivery plans to ensure timely and accurate order fulfillment

•Monitor delivery progress and resolve exceptions to improve overall efficiency

•Analyze delivery workflows to identify efficiency bottlenecks and implement improvement initiatives

•Promote standardized operating procedures and continuously optimize service processes

•Track key operational KPIs such as on-time delivery rate, delivery cost, and exception rate

•Prepare operational reports and provide data-driven recommendations for improvement

•Work closely with warehouse, customer service, product, and other internal teams to resolve operational issues

•Maintain effective communication with regional or city-level teams to ensure smooth execution

•Monitor customer feedback and complaints related to delivery services

•Propose and implement initiatives to improve customer satisfaction