2 days ago

Specialist, Technical Support, Poultry, EMEA

JBT Marel

Boxmeer

2 days ago

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JBT Marel is seeking a Technical Support Specialist for Poultry in the EMEA region, based in Boxmeer, Netherlands. The role involves providing remote technical support, managing customer cases, and serving as a technical reference for internal and external stakeholders. Requires a technical background in mechatronics, mechanical, electrical, or software engineering, with strong English skills and experience in food processing equipment and control systems.

RemoteFull-timeEntry LevelMechatronicsMechanical Engineering

Specialist, Technical Support, Poultry, EMEA

Apply

RemoteFull-timeEntry LevelMechatronics

Salary

Not specified

Work Location

Boxmeer, North Brabant, Netherlands, NL

Work Model

Remote

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

MechatronicsMechanical EngineeringElectrical EngineeringSoftware EngineeringControl SystemsFood Processing EquipmentInstalled Base Management

Soft Skills

ProactiveAnalyticalProblem SolvingCommunicationRelationship Building

Preferred Qualifications

Technical (Nice-to-have)

Field ServiceTechnical Support

Key Responsibilities

•Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
•Advice and inform internal stakeholders on technical solutions and case status.
•Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.
•Update and/or register machine information in Installed Base Management system.
•Identify technical improvements which can be used for potential commercial opportunities.
•Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
•Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
•Be the central point for supporting the knowledge build up in the regions and the industry/product group.

Technical SupportPoultryEMEAMachinery ManufacturingFood ProcessingRemoteFull-timeEngineeringCustomer SupportField Service

Key Responsibilities

•Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.

•Advice and inform internal stakeholders on technical solutions and case status.

•Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.

•Update and/or register machine information in Installed Base Management system.

•Identify technical improvements which can be used for potential commercial opportunities.

•Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).

•Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.

•Be the central point for supporting the knowledge build up in the regions and the industry/product group.