Coordinator, Customer Support
JBT Marel
Coordinator, Customer Support
JBT Marel is seeking a Customer Support Coordinator in Boxmeer, Netherlands to serve as the key customer representative and point of contact for customer enquiries and requests. The role involves providing best-in-class customer service, proactively promoting services and parts, and collaborating with service colleagues. Requires excellent Dutch and English skills, customer service experience, and familiarity with ERP, CRM, or field service management systems.
Coordinator, Customer Support
JBT Marel is seeking a Customer Support Coordinator in Boxmeer, Netherlands to serve as the key customer representative and point of contact for customer enquiries and requests. The role involves providing best-in-class customer service, proactively promoting services and parts, and collaborating with service colleagues. Requires excellent Dutch and English skills, customer service experience, and familiarity with ERP, CRM, or field service management systems.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Engaging strongly with customers under their responsibility by proactively communicate throughout the customer journey.
- Identifying opportunities to proactively promote services, spare parts, modifications, upgrades and special offers in line with customer needs.
- You will work in close collaboration with other (service) colleagues to ensure an aligned approach to the customer.
- Proactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.
- Collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.