Amsterdam
3 weeks ago
Customer Loyalty Member III
ING Nederland
Amsterdam
3 weeks ago
Customer Loyalty Member III
In this role, you are the voice of ING for our mortgage customers. You guide them through important financial decisions and help them manage their mortgage lifecycle. The role requires WFT mortgage knowledge and strong communication skills, with an emphasis on customer retention and service.
On-siteFull-timeEntry Level
Customer Loyalty Member III
In this role, you are the voice of ING for our mortgage customers. You guide them through important financial decisions and help them manage their mortgage lifecycle. The role requires WFT mortgage knowledge and strong communication skills, with an emphasis on customer retention and service.
On-siteFull-timeEntry Level
Salary
Not specified
Core Qualifications
Soft Skills
communicationlisteningownershipcuriositycollaborationinitiative
Key Responsibilities
- Proactively contact customers with interest-only mortgages to schedule and conduct service conversations
- Guide customers through future mortgage scenarios, affordability, and improvement options
- Support customers via telephone and (in a later stage) video calls
- Handle inbound and outbound customer interactions, focusing on service and retention
- Generate leads for Mortgage Advisors and propositions such as ING Upgrader
- Collaborate with intermediaries on portfolio-related questions
- Contribute to team performance by meeting quality standards and daily targets
mortgagecustomer loyaltybankingfull-timeon-siteAmsterdamINGretentionservice