Amsterdam
2 weeks ago
Customer Journey Expert - SAP Real Estate Finance
ING Nederland
Amsterdam
2 weeks ago
Customer Journey Expert - SAP Real Estate Finance
Join ING's Real Estate Finance tribe as a Customer Journey Expert to improve SAP S/4HANA processes. You will map user needs, formulate requirements, and drive improvements with end-to-end ownership. The role requires SAP knowledge, analytical skills, and fluency in Dutch and English.
HybridFull-timeEntry LevelSAP S/4HANAAgile
Customer Journey Expert - SAP Real Estate Finance
Join ING's Real Estate Finance tribe as a Customer Journey Expert to improve SAP S/4HANA processes. You will map user needs, formulate requirements, and drive improvements with end-to-end ownership. The role requires SAP knowledge, analytical skills, and fluency in Dutch and English.
HybridFull-timeEntry LevelSAP S/4HANA
Salary
Not specified
Core Qualifications
Technical (Must-have)
SAP S/4HANAAgileScrumAnalytical SkillsProcess ImprovementStakeholder ManagementData-Driven Decision MakingRequirements GatheringUser Needs AnalysisBusiness RequirementsIT RequirementsSAP CMLSAP CMSCommercial LendingReal Estate
Soft Skills
OwnershipResults-orientedPragmaticCuriosityCollaborationDecision MakingStakeholder Engagement
Preferred Qualifications
Technical (Nice-to-have)
SAP CMLSAP CMSCommercial LendingReal Estate
Key Responsibilities
- Map user needs qualitatively and quantitatively, identifying improvement opportunities
- Formulate clear user, business and IT requirements in collaboration with developers and business
- Create measurable impact by basing decisions on data
- Translate improvement opportunities into concrete solutions and guide their realization from idea to go-live
- Actively engage stakeholders and safeguard balance between customer, business, regulation and technology
- Shorten lead times and make processes more efficient
- Demonstrably improve quality and ease of use
- Bring stakeholders along in clear choices and priorities
- Realize changes from idea to go-live
SAPReal Estate FinanceCustomer Journey ExpertBankingInformation TechnologyAmsterdamHybridAgileScrumEntry Level