Amsterdam
22 Apr 2026
Customer journey expert Paying
ING Nederland
Amsterdam
22 Apr 2026
Customer journey expert Paying
Customer Journey Expert needed for ING's Payments department in Amsterdam. Responsible for end-to-end ownership of payment products, working with tech teams to improve customer experience. Requires knowledge of payment market, data analysis, and commercial experience.
HybridFull-timeEntry LevelPayment ProductsData Analyses
Customer journey expert Paying
Customer Journey Expert needed for ING's Payments department in Amsterdam. Responsible for end-to-end ownership of payment products, working with tech teams to improve customer experience. Requires knowledge of payment market, data analysis, and commercial experience.
HybridFull-timeEntry LevelPayment Products
Salary
Not specified
Core Qualifications
Technical (Must-have)
Payment Productsdata analysesAdobe analyticsCognosroadmapbacklog structure
Soft Skills
problem-solving abilitycommercial mindsetinterpersonal skillscollaborative skillsanalytical thinkingattention to detail
Preferred Qualifications
Technical (Nice-to-have)
International experience
Key Responsibilities
- Take end-to-end ownership for payment-related products and processes
- Develop mobile and web features to improve Customer’s Experience
- Convert knowledge and experience into a structured approach together with Tech teams
- Create clarity and structure for short and longer term
- Drive projects from concept to execution
- Take decisions based on data and facts
- Deep dive into the content to create the best products
- Comply with regulations and policies but dare to debate alternatives and challenge status quo
Customer Journey ExpertBankingPaymentsAmsterdamFull-timeHybridData AnalysisCommercialProduct OwnershipING