Amsterdam
16 May 2026
Customer Journey Expert Cards – Retail Payments
ING Nederland
Amsterdam
16 May 2026
Customer Journey Expert Cards – Retail Payments
A Customer Journey Expert role in ING's Retail Payments division, owning debit and credit card journeys end-to-end. Requires 3–5+ years of payments, cards, or digital product experience, strong customer focus and data skills, and fluency in English. The role is based in Amsterdam, Netherlands.
On-siteFull-timeMid Level
Customer Journey Expert Cards – Retail Payments
A Customer Journey Expert role in ING's Retail Payments division, owning debit and credit card journeys end-to-end. Requires 3–5+ years of payments, cards, or digital product experience, strong customer focus and data skills, and fluency in English. The role is based in Amsterdam, Netherlands.
On-siteFull-timeMid Level
Salary
Not specified
Core Qualifications
Soft Skills
customer focusdata skillscommunicationinfluencingownershipcuriositypragmatismentrepreneurial spirit
Key Responsibilities
- Take ownership of parts of the debit and credit card journey and actively improve them.
- Turn customer insights, data, and business objectives into clear product choices.
- Shape features and improvements from early idea to launch, ensuring real customer value.
- Work closely with engineers to bring solutions to life—without owning the technical implementation.
- Collaborate with stakeholders, including card schemes and external partners.
cardspaymentsproduct managementcustomer journeyretail bankingdebit cardscredit cardsING