Customer Journey Expert
ING Nederland
Customer Journey Expert
Customer Journey Expert role at ING's Trade Financial Services in Amsterdam, focusing on digitalization and automation of financial security products. Responsibilities include translating business requirements, ensuring end-to-end delivery, and bridging IT and business. Requires 3+ years of relevant experience, a master's or bachelor's degree, and affinity with trade products.
Customer Journey Expert
Customer Journey Expert role at ING's Trade Financial Services in Amsterdam, focusing on digitalization and automation of financial security products. Responsibilities include translating business requirements, ensuring end-to-end delivery, and bridging IT and business. Requires 3+ years of relevant experience, a master's or bachelor's degree, and affinity with trade products.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Translate and refine business requirements for product development
- Ensure end-to-end delivery of new features
- Apply experience in supporting product development with an end-to-end mindset
- Bridge IT and business through understanding of client needs and digitization
- Simplify solutions and processes
- Monitor usage of the product by ensuring relevant data and management information is available
- Work with Risk, Compliance, and Legal stakeholders to ensure regulatory compliance
- Meet sprint- and QBR goals with colleagues
- Support Delivery Product Lead with managing demand towards PSS, Market Leaders, and external vendors
- Share responsibility to ensure secure and flawless 24/7 operations and regulatory compliance