3 days ago

Enterprise Account Manager - Installed Base

IFS

’s-Hertogenbosch

3 days ago

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IFS is seeking an Enterprise Account Manager for its Installed Base team in 's-Hertogenbosch, Netherlands. The role focuses on managing and growing existing customer relationships, driving retention, adoption, and incremental revenue through renewals, upsell, and cross-sell. The ideal candidate has proven account management or sales experience, strong communication skills, and a track record of meeting revenue targets.

HybridFull-timeSeniorAccount ManagementCustomer Success

Enterprise Account Manager - Installed Base

Apply

HybridFull-timeSeniorAccount Management

Salary

Not specified

Work Location

’s-Hertogenbosch, North Brabant, Netherlands, NL

Work Model

Hybrid work opportunities; remote status listed as Remote

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

Account ManagementCustomer SuccessSalesEnterprise SoftwareTechnology SolutionsCRMForecastingPipeline ManagementConsultative SellingRenewalsUpsellCross-sell

Soft Skills

Interpersonal skillsCommunicationPresentationInfluenceRelationship buildingCustomer focusCollaborationTime management

Key Responsibilities

•Own a portfolio of existing customer accounts and achieve or exceed assigned revenue and retention targets.
•Drive customer renewals and identify opportunities for upsell and cross-sell of products and services.
•Develop and execute account plans to maximize customer satisfaction and account growth.
•Build and maintain strong relationships with key decision-makers and stakeholders across all levels of the customer organisation.
•Understand customers’ business objectives, challenges, and industry trends to deliver tailored solutions and measurable value.
•Serve as the primary point of contact for strategic discussions, aligning solutions to customer outcomes.
•Maintain a deep understanding of customers’ industries, technology environment, and business goals.
•Proactively provide insights, benchmarks, and recommendations to help customers maximise solution ROI.
•Identify, qualify, and manage expansion opportunities within the existing customer base.
•Collaborate with internal teams, including Senior Execs, Presales, Customer Success, Professional Services, and Solution Consulting, to support account growth strategies.
•Maintain accurate forecasting and pipeline data in the CRM system.
•Conduct regular business reviews and adoption sessions to ensure customer satisfaction and solution utilisation.
•Track market activities and competitor offerings to strengthen account strategies.
•Participate in customer events, webinars, and user groups to enhance engagement and relationship depth.
•Execute disciplined account management practices aligned with company sales methodologies.
•Collaborate cross-functionally to deliver seamless customer experiences and maximise account value.
•Continuously improve product knowledge and consultative selling skills.
•Engage in value-based, consultative selling that focuses on aligning solutions to customer business outcomes.

Enterprise Account ManagerInstalled BaseIT ServicesIT ConsultingSalesAccount ManagementCustomer SuccessFull-timeRemoteNetherlands

Core Qualifications

Technical (Must-have)

Account ManagementCustomer SuccessSalesEnterprise SoftwareTechnology SolutionsCRMForecastingPipeline ManagementConsultative SellingRenewalsUpsellCross-sell

Soft Skills

Interpersonal skillsCommunicationPresentationInfluenceRelationship buildingCustomer focusCollaborationTime management

Key Responsibilities

•Own a portfolio of existing customer accounts and achieve or exceed assigned revenue and retention targets.

•Drive customer renewals and identify opportunities for upsell and cross-sell of products and services.

•Develop and execute account plans to maximize customer satisfaction and account growth.

•Build and maintain strong relationships with key decision-makers and stakeholders across all levels of the customer organisation.

•Understand customers’ business objectives, challenges, and industry trends to deliver tailored solutions and measurable value.

•Serve as the primary point of contact for strategic discussions, aligning solutions to customer outcomes.

•Maintain a deep understanding of customers’ industries, technology environment, and business goals.

•Proactively provide insights, benchmarks, and recommendations to help customers maximise solution ROI.

•Identify, qualify, and manage expansion opportunities within the existing customer base.

•Collaborate with internal teams, including Senior Execs, Presales, Customer Success, Professional Services, and Solution Consulting, to support account growth strategies.

•Maintain accurate forecasting and pipeline data in the CRM system.

•Conduct regular business reviews and adoption sessions to ensure customer satisfaction and solution utilisation.

•Track market activities and competitor offerings to strengthen account strategies.

•Participate in customer events, webinars, and user groups to enhance engagement and relationship depth.

•Execute disciplined account management practices aligned with company sales methodologies.

•Collaborate cross-functionally to deliver seamless customer experiences and maximise account value.

•Continuously improve product knowledge and consultative selling skills.

•Engage in value-based, consultative selling that focuses on aligning solutions to customer business outcomes.