Specialist, H&B Customer Service Process/Systems (Order to Cash)
IFF
Specialist, H&B Customer Service Process/Systems (Order to Cash)
IFF is seeking a Specialist for H&B Customer Service Process/Systems (Order to Cash) to serve as the SAP OTC subject matter expert for a global organization. The role involves providing advanced system support, leading process improvements, and collaborating with cross-functional teams. The position is hybrid based in Leiden, Netherlands, and requires a Bachelor's degree, 3+ years of experience in Customer Service or Supply Chain, and knowledge of SAP OTC.
Specialist, H&B Customer Service Process/Systems (Order to Cash)
IFF is seeking a Specialist for H&B Customer Service Process/Systems (Order to Cash) to serve as the SAP OTC subject matter expert for a global organization. The role involves providing advanced system support, leading process improvements, and collaborating with cross-functional teams. The position is hybrid based in Leiden, Netherlands, and requires a Bachelor's degree, 3+ years of experience in Customer Service or Supply Chain, and knowledge of SAP OTC.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Provide advanced system support to internal and external customers, troubleshoot issues and escalate as needed
- Support integrations for new clients including testing
- Collaborate globally and regionally with other departments and suppliers
- Act as gatekeeper of subject matter ensuring approval processes, business procedures and data integrity/compliance are followed
- Participate and contribute to process improvements including workflows and documentation
- Train colleagues and new recruits on relevant updates and procedures
- Drive continuous improvement and KPIs in OTC process
- Collaborate with Regional Customer Service teams to identify business needs requiring process enhancements