1 day ago

Customer Service Representative II

IFF

Tilburg

1 day ago

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IFF is seeking a Customer Service Representative II for its Tilburg, Netherlands site. The role involves managing customer orders, resolving inquiries, and building relationships in a global chemical manufacturing environment. Requires MBO/Bachelor's degree, customer service experience, and strong English communication skills.

HybridFull-timeEntry LevelMicrosoft OfficeExcel

Customer Service Representative II

Apply

HybridFull-timeEntry LevelMicrosoft Office

Salary

Not specified

Work Location

Tilburg, North Brabant, Netherlands, NL

Work Model

Hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Microsoft OfficeExcelOutlookERPCustomer ServiceOrder ManagementCommunicationProblem SolvingAnalytical SkillsAttention to Detail

Soft Skills

CommunicationProblem SolvingCustomer-focusedCollaborationTime Management

Preferred Qualifications

Technical (Nice-to-have)

SAPEuropean Languages

Key Responsibilities

•Receive, process, and manage customer orders accurately and efficiently.
•Respond to customer inquiries regarding products, availability, order status, and delivery information.
•Resolve customer complaints and issues in a professional and timely manner.
•Build and maintain strong working relationships with assigned customers and internal sales teams.
•Serve as a key communication link between customers, sales, supply chain, and operations teams.
•Analyze customer requests and identify appropriate solutions while balancing business and customer needs.
•Provide accurate information regarding products, pricing, lead times, and service offerings.
•Support order management activities and ensure data accuracy within company systems.
•Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Customer ServiceOrder ManagementChemical ManufacturingFull-timeHybridTilburgIFFERPSAPInternational

Key Responsibilities

•Receive, process, and manage customer orders accurately and efficiently.

•Respond to customer inquiries regarding products, availability, order status, and delivery information.

•Resolve customer complaints and issues in a professional and timely manner.

•Build and maintain strong working relationships with assigned customers and internal sales teams.

•Serve as a key communication link between customers, sales, supply chain, and operations teams.

•Analyze customer requests and identify appropriate solutions while balancing business and customer needs.

•Provide accurate information regarding products, pricing, lead times, and service offerings.

•Support order management activities and ensure data accuracy within company systems.

•Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.