5 days ago

Ops Project Manager

HousingAnywhere

Rotterdam

5 days ago

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Ops Project Manager

We are looking for an Ops Project Manager to power the engine room of our Marketplace Operations department. As we consolidate our HousingAnywhere & Studapart brands under one operating model, this role turns that transformation into reality: orchestrating cross-functional projects, acting as the counterpart for Product & Tech, and putting AI and smart tooling to work for our teams within the department. You won't just manage timelines, you'll be a true partner to the managers, helping them operate better every quarter.

AI-enabledHybridFull-timeMid LevelProject ManagementProgram Management

Ops Project Manager

Apply

AI-enabledHybridFull-timeMid LevelProject Management

Salary

Not specified

Work Location

Rotterdam, South Holland, Netherlands, NL

Work Model

Hybrid: 2 office days per week in Rotterdam

Experience Required

5 years

Employment Type

Full-time

Experience Level

3-5+ years in project/program management or operations management

Core Qualifications

Technical (Must-have)

Project ManagementProgram ManagementOperations ManagementAI Support AgentsIntercom FinSupport PlatformsKnowledge ManagementWorkflow AutomationNo-code/Low-code AutomationScriptingAI ToolsSQLDashboardsCross-functional CommunicationStakeholder Management

Soft Skills

Builder MindsetOutcome OrientationStakeholder EmpathyCommunicationCollaboration

Preferred Qualifications

Technical (Nice-to-have)

French

Key Responsibilities

•Own the Marketplace Operations project portfolio, from team consolidation milestones to tooling rollouts.
•Drive projects from scoping through adoption across our Rotterdam and Cergy teams, keeping the operating model deployment on track.
•Act as the dedicated operations counterpart to the other departments.
•Translate frontline operational needs (Admin Panel workflows, case management, risk and verification tooling) into clear requirements.
•Represent Operations in prioritisation discussions, and make sure what ship actually lands with the teams.
•Maintain and continuously optimize our Fin AI support agent (content and knowledge base quality, workflow and escalation design, resolution-rate and CSAT monitoring).
•Own the telephony stack for the department, from vendor selection in collaboration with Sales Ops to hands-on configuration (IVR, queues), and tooling integration across both locations.
•Identify manual, repetitive work across the teams within the department and build lightweight solutions that give time back to the teams.
•Work shoulder to shoulder with the Heads within the department and the Training & Quality Manager.

Ops Project ManagerMarketplace OperationsAI toolingProject ManagementHybridRotterdamStudent rental platformSaaSCross-functionalFull-time

Core Qualifications

Technical (Must-have)

Soft Skills

Builder MindsetOutcome OrientationStakeholder EmpathyCommunicationCollaboration

Key Responsibilities

•Own the Marketplace Operations project portfolio, from team consolidation milestones to tooling rollouts.

•Drive projects from scoping through adoption across our Rotterdam and Cergy teams, keeping the operating model deployment on track.

•Act as the dedicated operations counterpart to the other departments.

•Translate frontline operational needs (Admin Panel workflows, case management, risk and verification tooling) into clear requirements.

•Represent Operations in prioritisation discussions, and make sure what ship actually lands with the teams.

•Maintain and continuously optimize our Fin AI support agent (content and knowledge base quality, workflow and escalation design, resolution-rate and CSAT monitoring).

•Own the telephony stack for the department, from vendor selection in collaboration with Sales Ops to hands-on configuration (IVR, queues), and tooling integration across both locations.

•Identify manual, repetitive work across the teams within the department and build lightweight solutions that give time back to the teams.

•Work shoulder to shoulder with the Heads within the department and the Training & Quality Manager.