1 day ago

Customer Success Manager

Horizon3.ai

Netherlands

1 day ago

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Horizon3.ai is a fast-growing remote cybersecurity company seeking a Customer Success Manager for the EMEA region. The role involves managing a portfolio of high-value customers, driving adoption of the NodeZero platform, and collaborating with Sales, Product, and Engineering teams. Requires 5+ years in Customer Success within SaaS cybersecurity and fluency in French or German plus English.

RemoteFull-timeSeniorCustomer SuccessTechnical Account Management

Customer Success Manager

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RemoteFull-timeSeniorCustomer Success

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment

Core Qualifications

Technical (Must-have)

Customer SuccessTechnical Account ManagementClient ServicesSaaSCybersecurityNodeZeroSalesforceGainsightJIRACompTIA Security+CISSPEnterprise SecurityInformation TechnologyCloudOffensive Security

Soft Skills

ConsultativeProactiveCustomer AcumenDetail-orientedOrganizedCollaborationOwnershipResults-driven

Key Responsibilities

•Manage a portfolio of EMEA customers as their primary post-sales technical advisor
•Cultivate champions with security leaders from analysts to CISOs
•Deliver technical onboarding and enablement to drive adoption of NodeZero
•Proactively identify customer needs and potential challenges
•Partner with IT and Security teams to interpret pentest results and prioritize remediation
•Collaborate with Sales and Renewals teams to drive retention and growth
•Act as a customer advocate, relaying feedback to internal teams
•Conduct regular check-ins and quarterly business reviews
•Contribute to documentation, training materials, and repeatable playbooks
•Maintain detailed records of customer health and touchpoints using internal CS platforms

Customer Success ManagerCybersecuritySaaSRemoteEMEANodeZeroPentestingFull-timeSeniorEnglish

Core Qualifications

Technical (Must-have)

Customer SuccessTechnical Account ManagementClient ServicesSaaSCybersecurityNodeZeroSalesforceGainsightJIRACompTIA Security+CISSPEnterprise SecurityInformation TechnologyCloudOffensive Security

Soft Skills

ConsultativeProactiveCustomer AcumenDetail-orientedOrganizedCollaborationOwnershipResults-driven

Key Responsibilities

•Manage a portfolio of EMEA customers as their primary post-sales technical advisor

•Cultivate champions with security leaders from analysts to CISOs

•Deliver technical onboarding and enablement to drive adoption of NodeZero

•Proactively identify customer needs and potential challenges

•Partner with IT and Security teams to interpret pentest results and prioritize remediation

•Collaborate with Sales and Renewals teams to drive retention and growth

•Act as a customer advocate, relaying feedback to internal teams

•Conduct regular check-ins and quarterly business reviews

•Contribute to documentation, training materials, and repeatable playbooks

•Maintain detailed records of customer health and touchpoints using internal CS platforms