Amsterdam
2 days ago
Customer Service Specialist
Greif
Amsterdam
2 days ago
Customer Service Specialist
Greif, a global leader in performance packaging, seeks a Customer Service Specialist for its Amsterdam office. The role involves processing orders, handling customer inquiries, and supporting sales teams. Requires strong English communication skills and a customer-focused mindset.
On-siteFull-timeEntry LevelCustomer ServiceOrder Processing
Customer Service Specialist
Greif, a global leader in performance packaging, seeks a Customer Service Specialist for its Amsterdam office. The role involves processing orders, handling customer inquiries, and supporting sales teams. Requires strong English communication skills and a customer-focused mindset.
On-siteFull-timeEntry LevelCustomer Service
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer ServiceOrder ProcessingData EntryCommunicationComputer SkillsOrganizational SkillsAttention to DetailTeamworkProblem Solving
Soft Skills
ProactiveCustomer-focusedSolution-orientedHands-onCollaborative
Key Responsibilities
- Process customer orders accurately and efficiently
- Handle customer enquiries by phone, email, online channels, and in person
- Provide clear information on products, services, pricing, and delivery updates
- Take a proactive approach to identifying customer needs and solving problems early
- Maintain customer accounts and update records of enquiries, complaints, and interactions
- Follow up with customers on claims, service issues, or planned adjustments
- Support internal and external sales teams
- Keep files, systems, and data entry tasks up to date
- Escalate complex issues to the appropriate specialist or colleague
Customer ServiceFull-timeOn-siteAmsterdamGreifPackagingOrder ProcessingEnglishSales Support