2 days ago

Global Hotel Operations Specialist

Get-e

Hoofddorp

2 days ago

Apply

Get-e is seeking a Global Hotel Operations Specialist to manage hotel accommodation bookings for airline crews and clients worldwide. The role involves working with hotel suppliers and booking systems to resolve availability and rate issues in a fast-paced, 24/7 international service team. Requires fluent English, prior hotel operations or reservations experience, and comfort with rotating shifts.

On-siteFull-timeEntry LevelHotel OperationsReservations

Global Hotel Operations Specialist

Apply

On-siteFull-timeEntry LevelHotel Operations

Salary

Not specified

Work Location

Hoofddorp, North Holland, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Entry level

Contract Length

7 months

Core Qualifications

Technical (Must-have)

Hotel operationsReservationsHospitalityWritten communicationVerbal communicationSupplier negotiationIssue resolution

Soft Skills

AdaptabilityTeam spiritProactiveProblem-solvingEmpathyCan-do mentality

Preferred Qualifications

Technical (Nice-to-have)

Hotel PMSChannel managerGDSOTA booking systemsAdditional languagesHotel industry termsAllotmentsRate parityCut-off datesNo-show policy

Key Responsibilities

•Manage hotel bookings, room allotments, and rate/availability across a global hotel network.
•Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.
•Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.
•Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).
•Perform quality checks on booking details and hotel data accuracy in our systems.
•Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.
•Identify recurring supplier or booking issues and propose process improvements.
•Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.

Hotel OperationsTravel TechReservationsHospitalityGlobal OperationsCustomer ServiceRotating ShiftsFull-timeOn-siteHoofddorp

Key Responsibilities

•Manage hotel bookings, room allotments, and rate/availability across a global hotel network.

•Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.

•Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.

•Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).

•Perform quality checks on booking details and hotel data accuracy in our systems.

•Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.

•Identify recurring supplier or booking issues and propose process improvements.

•Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.