1 week ago

Customer Support Representative - Material Services

Fokker Services Group

Woensdrecht

1 week ago

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Fokker Techniek is looking for a Customer Support Representative for its Material Services division in Woensdrecht, Netherlands. The role involves managing customer accounts, ensuring smooth order processes, and coordinating with internal departments. The ideal candidate has MBO+ education, experience in aviation or logistics, and excellent Dutch and English skills.

RemoteFull-timeEntry LevelERP SystemsMS Office

Customer Support Representative - Material Services

Apply

RemoteFull-timeEntry LevelERP Systems

Salary

Not specified

Work Location

Woensdrecht, North Brabant, Netherlands, NL

Work Model

Remote

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

ERP systemsMS OfficeLEANCustomer relationship managementOrder managementExport regulationsTechnical understanding

Soft Skills

Customer-orientedCommercial awarenessProblem-solvingFlexibilityResilienceIndependenceTeamworkProactiveSense of ownershipAttention to detailQuality awarenessAnalyticalCreativePracticalInitiative

Preferred Qualifications

Technical (Nice-to-have)

LEAN

Key Responsibilities

•Full responsibility for the order process – from quotations and receipt of the order through to invoicing – including repair, production and process orders, with a focus on efficient handling and achieving TAT (Turn Around Time) and OTD (On Time Delivery).
•Administrative and operational management of customer accounts: monitoring status, keeping open orders up to date and ensuring correct registration in the systems, with a focus on timely delivery and customer satisfaction.
•Contributing to new product groups or scope extensions in close cooperation with the Program Manager, by supporting customer contact and internal coordination, where technical knowledge of products and processes plays an important role.
•Handling invoicing questions and warranty claims, and ensuring correct resolution of discrepancies or issues.
•Preparing and sharing weekly reports on key accounts and customer satisfaction, both internally and with the customer.
•Ensuring compliance with export regulations and internal compliance procedures.
•Identifying improvement opportunities in processes and collaboration, and actively contributing to the optimization of services.

Customer SupportAviationAerospaceMaterial ServicesFull-timeRemoteFokker TechniekOrder ManagementERPLEAN

Core Qualifications

Technical (Must-have)

ERP systemsMS OfficeLEANCustomer relationship managementOrder managementExport regulationsTechnical understanding

Soft Skills

Customer-orientedCommercial awarenessProblem-solvingFlexibilityResilienceIndependenceTeamworkProactiveSense of ownershipAttention to detailQuality awarenessAnalyticalCreativePracticalInitiative

Key Responsibilities

•Full responsibility for the order process – from quotations and receipt of the order through to invoicing – including repair, production and process orders, with a focus on efficient handling and achieving TAT (Turn Around Time) and OTD (On Time Delivery).

•Administrative and operational management of customer accounts: monitoring status, keeping open orders up to date and ensuring correct registration in the systems, with a focus on timely delivery and customer satisfaction.

•Contributing to new product groups or scope extensions in close cooperation with the Program Manager, by supporting customer contact and internal coordination, where technical knowledge of products and processes plays an important role.

•Handling invoicing questions and warranty claims, and ensuring correct resolution of discrepancies or issues.

•Preparing and sharing weekly reports on key accounts and customer satisfaction, both internally and with the customer.

•Ensuring compliance with export regulations and internal compliance procedures.

•Identifying improvement opportunities in processes and collaboration, and actively contributing to the optimization of services.