Technical Support Specialist - Portuguese
FareHarbor
Technical Support Specialist - Portuguese
FareHarbor is seeking a Technical Support Specialist for their Amsterdam office. The role involves providing exceptional technical support to clients via email and phone, becoming an expert on the FareHarbor platform, and contributing to team documentation. Requires bilingual Portuguese and English, and authorization to work in the Netherlands.
Technical Support Specialist - Portuguese
FareHarbor is seeking a Technical Support Specialist for their Amsterdam office. The role involves providing exceptional technical support to clients via email and phone, becoming an expert on the FareHarbor platform, and contributing to team documentation. Requires bilingual Portuguese and English, and authorization to work in the Netherlands.
Salary
Core Qualifications
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Become an expert FareHarbor user and stay on top of all new feature releases.
- Handle inbound/outbound support issues via emails and phone calls.
- Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the development team.
- Contribute to the FareHarbor help documentation.
- Help develop, improve, and implement standard operating procedures.