Thread Service Account Manager Benelux - Warehouse Robotics
Exotec
Thread Service Account Manager Benelux - Warehouse Robotics
As a Thread Service Account Manager, you will manage maintenance contracts for warehouse robotics clients in the Benelux region. The role combines contract management, client interface, and business development, requiring an engineering degree and experience in aftersales or project management.
RemoteFull-timeSeniorContract ManagementProject Management
Thread Service Account Manager Benelux - Warehouse Robotics
As a Thread Service Account Manager, you will manage maintenance contracts for warehouse robotics clients in the Benelux region. The role combines contract management, client interface, and business development, requiring an engineering degree and experience in aftersales or project management.
RemoteFull-timeSeniorContract Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Contract ManagementProject ManagementClient Relationship ManagementSupplier ManagementTechnical Data AnalysisUpsellingCross-sellingElectronicsMechanicsAutomationProblem SolvingCommunication
Soft Skills
AutonomousRigorousOrganizedInterpersonal SkillsCommunication SkillsAnalytical SkillsProblem-solving
Key Responsibilities
- Ensure smooth running of maintenance contracts including contracting, monitoring, reporting, invoicing, compliance, updates, and quotations
- Manage contract lifecycle activities with accuracy and rigor
- Act as main point of contact for customers on contract-related matters (KPIs, performance, invoicing, service quality)
- Build and maintain strong client relationships, ensuring satisfaction and long-term collaboration
- Coordinate and oversee transition of customer sites from deployment to maintenance teams
- Plan, track, and manage maintenance activities to ensure timely delivery
- Drive continuous improvement initiatives across projects and contracts
- Oversee supplier maintenance contracts (setup, follow-up, compliance)
- Monitor supplier performance on customer sites (contracts, guarantees, spare parts availability, SLAs)
- Analyze technical maintenance data to identify trends, risks, and improvement opportunities
- Identify upsell and cross-sell opportunities within existing contracts
- Support development of additional service offerings to contribute to revenue growth
Service Account ManagerBeneluxWarehouse RoboticsContract ManagementMaintenanceRemoteFull-timeEngineering