Zeist
2 weeks ago
Customer Facing & Order Management Representative
Essity
Zeist
2 weeks ago
Customer Facing & Order Management Representative
Essity seeks a Customer Facing & Order Management Representative for the South Central team. The role involves managing customer interactions, resolving queries, and coordinating order activities in a hybrid work environment. Fluency in French and English is required.
HybridFull-timeEntry LevelCustomer ServiceOrder Management
Customer Facing & Order Management Representative
Essity seeks a Customer Facing & Order Management Representative for the South Central team. The role involves managing customer interactions, resolving queries, and coordinating order activities in a hybrid work environment. Fluency in French and English is required.
HybridFull-timeEntry LevelCustomer Service
Salary
Not specified
Core Qualifications
Technical (Must-have)
Customer ServiceOrder ManagementCRMCommunicationStakeholder ManagementTime ManagementProblem SolvingConflict ResolutionContinuous Improvement
Soft Skills
CommunicationStakeholder ManagementOrganizational SkillsTime ManagementCollaborationProblem SolvingConflict ResolutionProactiveCustomer-oriented
Key Responsibilities
- Act as the main point of contact for customers and Sales/Marketing teams.
- Deliver excellent customer experience by resolving requests and queries efficiently.
- Manage customer interactions with focus on first-call resolution and proactive communication.
- Build and maintain strong relationships with customers and internal stakeholders.
- Collaborate with Sales representatives to provide visibility of customer interactions.
- Work with service specialists to resolve complex customer issues.
- Proactively manage exception-based tasks through the C4 platform.
- Ensure accurate and efficient order management in line with processes.
- Leverage understanding of end-to-end customer and order management processes.
- Contribute to continuous improvement initiatives for customer service and order-to-billing processes.
Customer ServiceOrder ManagementHybridFrenchEnglishCRMManufacturingFull-time