2 days ago

Technical Support Engineer

Eneve

Utrecht

2 days ago

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Eneve seeks a Technical Support Engineer to bridge customers and development, investigating complex issues in energy software. Requires SQL knowledge, analytical skills, and experience in technical support or development. Based in Utrecht, Netherlands.

AIHybridFull-timeMid LevelSQLMSSQL

Technical Support Engineer

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AIHybridFull-timeMid LevelSQL

Salary

Not specified

Work Location

Utrecht, Netherlands, NL

Work Model

Hybrid: 2 days per week onsite in Utrecht

Employment Type

Full-time

Experience Level

MBO+ or HBO education, experience as Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer

Core Qualifications

Technical (Must-have)

SQLMSSQLRelational DatabasesWeb TechnologiesAPIsHTMLCSSJavaScriptAnalytical SkillsProblem-SolvingCommunicationAI Tools

Soft Skills

AnalyticalProblem-SolvingCommunicationProactiveCustomer-focusedTeamwork

Preferred Qualifications

Technical (Nice-to-have)

PHPLaravelModern Programming LanguageSaaSGitAzure DevOpsJira

Key Responsibilities

•Investigating complex technical issues reported by customers.
•Analysing application behaviour and identifying root cause of incidents.
•Reading and understanding code to determine where issues originate.
•Writing SQL/MSSQL queries to investigate and validate data.
•Acting as technical liaison between customers and development teams.
•Reproducing bugs and providing developers with clear analyses.
•Supporting software releases and validating fixes.
•Identifying recurring issues and contributing ideas for product improvements.
•Leveraging AI tools to troubleshoot faster and improve support processes.
•Building strong relationships with customers by providing clear technical explanations.

Technical Support EngineerEnergy TechnologySaaSSQLWeb TechnologiesUtrechtHybridFull-timeApplication SupportAI Tools

Key Responsibilities

•Investigating complex technical issues reported by customers.

•Analysing application behaviour and identifying root cause of incidents.

•Reading and understanding code to determine where issues originate.

•Writing SQL/MSSQL queries to investigate and validate data.

•Acting as technical liaison between customers and development teams.

•Reproducing bugs and providing developers with clear analyses.

•Supporting software releases and validating fixes.

•Identifying recurring issues and contributing ideas for product improvements.

•Leveraging AI tools to troubleshoot faster and improve support processes.

•Building strong relationships with customers by providing clear technical explanations.