Customer Support Specialist
Dyflexis
Customer Support Specialist
Dyflexis is seeking a Customer Support Specialist to join their team in The Hague, providing first-line support for their workforce management software. The role involves answering customer questions by phone and ticket, solving problems, and contributing to the knowledge base. Candidates need 1+ years of support experience, fluency in Dutch and English, and strong communication and analytical skills.
Customer Support Specialist
Dyflexis is seeking a Customer Support Specialist to join their team in The Hague, providing first-line support for their workforce management software. The role involves answering customer questions by phone and ticket, solving problems, and contributing to the knowledge base. Candidates need 1+ years of support experience, fluency in Dutch and English, and strong communication and analytical skills.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Support customers by phone and ticket with clear, friendly communication
- Analyse and solve problems, even when the customer can't quite describe them
- Collect feedback and pass it on to the team and product development
- Help build out our knowledge base and put AI to smarter use in our support process
- Work closely with colleagues in a growing, increasingly international team