2 days ago

Customer Support Specialist

Dyflexis

The Hague

2 days ago

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Dyflexis is seeking a Customer Support Specialist in The Hague to provide phone and ticket support for its workforce management software. The role requires 1+ years of support experience, fluency in Dutch and English, and a proactive, analytical mindset in a fast-paced, international team.

HybridFull-timeEntry LevelCustomer SupportSaaS

Customer Support Specialist

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HybridFull-timeEntry LevelCustomer Support

Salary

Not specified

Work Location

The Hague, South Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

1 years

Employment Type

Full-time

Experience Level

1+ years of support experience

Core Qualifications

Technical (Must-have)

Customer SupportSaaSB2BPhone SupportTicket SupportProblem SolvingAnalytical SkillsDutchEnglish

Soft Skills

Clear communicationFriendly communicationCuriosityCalmnessReliabilityOwnershipAdaptability

Preferred Qualifications

Technical (Nice-to-have)

German

Key Responsibilities

•Support customers by phone and ticket with clear, friendly communication
•Analyse and solve problems, even when the customer can't quite describe them
•Collect feedback and pass it on to the team and product development
•Help build out our knowledge base and put AI to smarter use in our support process
•Work closely with colleagues in a growing, increasingly international team

Customer SupportSaaSWorkforce ManagementHybridThe HagueFull-timeEntry LevelDutchEnglishB2B

Key Responsibilities

•Support customers by phone and ticket with clear, friendly communication

•Analyse and solve problems, even when the customer can't quite describe them

•Collect feedback and pass it on to the team and product development

•Help build out our knowledge base and put AI to smarter use in our support process

•Work closely with colleagues in a growing, increasingly international team