Senior Account Manager

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• •Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• •Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• •Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• •Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
• •Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
• •Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• •Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• •Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• •Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• •Identify Cost Optimization opportunities within the Customer Cloud environment
• •Work with Cloud Vendors Sales Rep on mutual customers.