1 week ago

Account Manager - EMEA

DoiT

Netherlands

1 week ago

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DoiT is seeking an Account Manager for its EMEA Account Management team, based remotely in Sweden, Ireland, or Estonia. The role involves nurturing customer relationships, identifying growth opportunities, and ensuring customer retention. Requires 3+ years of account management experience and strong communication skills in English and Swedish.

RemoteFull-timeMid LevelAccount ManagementAWS

Account Manager - EMEA

Apply

RemoteFull-timeMid LevelAccount Management

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote

Experience Required

3 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Account ManagementAWSGoogle CloudMicrosoft AzureCloudSaaSCommunicationTechnical SkillsAnalytical SkillsOperational SkillsNegotiationCustomer Relationship ManagementCloud Cost OptimizationVendor Management

Soft Skills

CommunicationInfluential Relationship BuildingAnalyticalDetail-orientedDesire to GrowSense of Humor

Preferred Qualifications

Technical (Nice-to-have)

AWS Cloud PractitionerGoogle Cloud Digital Leader

Key Responsibilities

•Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
•Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
•Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
•Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
•Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
•Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
•Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
•Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
•Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
•Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
•Identify Cost Optimization opportunities within the Customer Cloud environment
•Work with Cloud Vendors Sales Rep on mutual customers.

Account ManagerEMEARemoteCloudAWSGoogle CloudMicrosoft AzureSalesBusiness DevelopmentTechnology

Core Qualifications

Technical (Must-have)

Soft Skills

CommunicationInfluential Relationship BuildingAnalyticalDetail-orientedDesire to GrowSense of Humor

Key Responsibilities

•Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.

•Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.

•Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.

•Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.

•Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.

•Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.

•Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.

•Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.

•Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.

•Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.

•Identify Cost Optimization opportunities within the Customer Cloud environment

•Work with Cloud Vendors Sales Rep on mutual customers.